Empower environmental protection through technology!Are you passionate about using technology to make a real-world impact? Join the Ministry of the Environment, Conservation and Parks as a Lab Technical Support Officer and help maintain systems that drive environmental decision-making across Ontario. In this dynamic role, you'll support and maintain specialized laboratory systems such as the Laboratory Information Management System (LIMS) and Environmental Monitoring System (EMS) - critical tools that enable environmental monitoring, regulatory compliance, and emergency response. Your technical expertise will ensure our lab systems, applications, and equipment run smoothly, enabling scientists and specialists to produce critical results.
About the job
As part of our team, you will:
• manage the acquisition, disposal, and tracking of IT assets, including computers, monitors, printers, and software, ensuring accurate inventory and reporting
• support the certification, installation, maintenance, troubleshooting, and documentation of standard office software (e.g., Microsoft applications), non-standard software, and instrument controller hardware
• troubleshoot and assist with the maintenance of the Environmental Monitoring System (EMS), coordinating with vendors and reporting to management
• provide technical support for major lab applications (e.g., LIMS, EMS), including basic administration and user acceptance testing
• manage and respond to branch-wide IT helpdesk tickets
What you bring to the team
Technical knowledge and skills
You can:
• maintain and troubleshoot general office software (e.g., Microsoft Office applications) and lab-specific applications such as LIMS, EMS, and Quality Management systems
• conduct user acceptance testing and quality assurance to ensure system reliability
• assist in the development and rollout of new applications and upgrades aligned with lab and corporate needs
• apply relational database principles to support data integrity and system functionality
• manage IT help desk tickets across the branch
Hardware and software asset management
You can:
• track and manage IT inventory, including computers, monitors, printers, and leased equipment
• coordinate acquisition, refresh, and disposal of hardware and software assets
• liaise with vendors and internal teams to ensure compatibility and compliance with lab requirements
• support installation, maintenance, troubleshooting, and certification of general office-related software (ex., Microsoft applications) and non-standard software used in lab environments
Communication and collaboration
You can:
• communicate effectively with lab staff, IT teams, vendors, and senior management
• translate technical information into clear, user-friendly documentation and training materials
• deliver training sessions and provide ongoing support for lab-specific applications and IT processes
• collaborate across departments to align IT services with operational needs
• provide timely updates, feedback, and recommendations to stakeholders
IT governance and documentation standards
You can:
• develop and maintain standard operating procedures (SOPs) and quality documentation for IT-related processes
• ensure compliance with government IT policies, security standards, and service protocols
• prepare documentation for software installation, troubleshooting, and maintenance
• support alignment of lab-specific procedures with enterprise project and portfolio management tools
• contribute to continuous improvement of IT service delivery through structured documentation and feedback
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
Join a collaborative, mission-driven team where innovation meets purpose. As part of the Laboratory Services Branch, you'll play a key role in safeguarding Ontario's environment through technology.
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment