The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and Part X of the Child, Youth and Family Services Act (CYFSA). Under these acts, the Information and Privacy Commissioner, Tribunal and Dispute Resolution Division: resolves access to information appeals and complaints when government, health care practitioners/organizations and service providers refuse to grant requests for access or correction; and investigates complaints with respect to the privacy of personal information and personal health information held by government, service providers and health care practitioners/ organizations.
The IPC's Investigation Department is currently recruiting for Mediator/Investigators. If you feel you are qualified, we encourage you to review and apply to this opportunity.
Notes:
• OPS & IPC Reciprocal Staffing Agreement:
o The IPC has a Reciprocal Staffing Agreement with the Ontario Public Service (OPS) that enables employees to accept positions in either organization.
• Qualified List Information:
o A list of qualified candidates will be established for the Mediator/Investigator position in the Information and Privacy Commissioner of Ontario (IPC) and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.
• Hybrid Work:
o The IPC is a hybrid work environment. Team members are required to attend our Toronto office (2 Bloor Street East) for a minimum of 5 days per month, including a set departmental in-office day once per week (Thursday), and other days as arranged or required.
• This posting is for an organization that is separate from the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the IPC directly if you have any questions about this position.
Application Process:
To apply:
1. Apply through our Careers Page:
apply here2. Include your cover letter and resume
About the job
As a Mediator/Investigator, you will:
• Investigate privacy complaints made by members of the public under FIPPA, MFIPPA, PHIPA and CYFSA.
• Attempt to effect settlement of access complaints made by members of the public under the PHIPA and CYFSA.
• Issue Mediator's Reports/Investigation Reports summarizing the outcome of the mediation/investigation.
• Issuing M/FIPPA Privacy Complaint Reports and PHIPA/CYFSA Decisions with findings and recommendations.
• Investigate and review certain complaints and self-reported health breach files in accordance with delegated decision-making authority, as assigned.
• Improve customer service through participation in institution relations and public relations programs; and
• Mediate and investigate complaints by:
o Interpreting a broad range of legislation administered by provincial and municipal institutions to analyze, explain and determine interface, relationships and applicability to access and correction rights;
o Explain the operation of FIPPA, MFIPPA, PHIPA and CYFSA to complainants, and the purpose and process of mediation and investigation;
o Investigate the circumstances and gather facts surrounding complaints and self-reported/Commissioner initiated privacy breaches;
o Attempt to resolve complaints through mediation, by ascertaining positions of the parties, investigating means of settlement, and determining mediation strategies/approaches;
o Conduct research and analyze past precedents, and apply precedents and internal policies to ongoing files;
o Where possible, provide parties with advisory opinions on the likely outcome of the complaint; and,
o Complete all required documentation to process or close files.
o Act as a delegated decision maker under FIPPA, MFIPPA, PHIPA and CYFSA by:
o Prepare documentation soliciting written representations from the parties, analyzing past precedents, and issuing written decisions/reports with reasons.
What you bring to the team
Knowledge:
• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Proven investigation and mediation skills, including addressing cybersecurity incidents and privacy matters involving government institutions, health information custodians, and service providers.
• Understanding of administrative law concepts.
• Understanding of the provisions and the operation of FIPPA, MFIPPA, PHIPA, and CYFSA.
• Proven mediation skills and a strong customer service and resolution-oriented approach to conflict situations.
• A thorough understanding of computer technology and cybersecurity principles.
Interpersonal and Relationship Management Skills:
• Ability to establish effective working relationships with employees, management and with both internal and external clients.
• Ability to work both independently as well as act as an effective team member.
Analytical, Research and Project Management Experience:
• Well-developed analytical/problem solving skills.
• Ability to plan and conduct extensive research and prepare written reports, evaluations and recommendations.
• You can identify risks and barriers during mediation/investigations.
Communication and Presentation Skills:
• You have well-developed oral communication skills to respond to issues and provide recommendations.
• You have strong written communication skills to prepare reports, write decisions and promote initiatives to internal and external stakeholders.
• You have experience using standard computer software applications (e.g. word processing, spreadsheet) to research and prepare materials.
Preferred Asset Qualifications:
• You have the ability to communicate (orally and in writing) in French.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
• A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 5 days per month.
• Commitment to continuous learning and developmental opportunities for all its employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• A defined benefit pension plan, Comprehensive Health Plan, and Life and Disability Insurance.
• Maternity and parental leave top-up benefits.