The Office of the Information and Privacy Commissioner of Ontario (IPC) is an independent office of the Ontario Legislature and provides oversight of Ontario's access and privacy laws (the Acts). These laws establish the rules for how Ontario's public institutions, health care providers, children's aid societies and other child and family service providers may collect, use, and disclose personal information. They also provide the public with a right of access to government-held information and access to their own personal information while ensuring that any personal information held by public institutions, health care providers and child and family service providers remains private and secure.
As part of its mandate, the IPC contains an administrative tribunal within its Tribunal and Dispute Resolution Division (TDRD). Among its important functions, TDRD:
• Resolves access to information appeals and complaints when government, health care practitioners and the child welfare sector refuse to grant requests for access or correction;
• Investigates privacy complaints with respect to personal and/or personal health information held by government institutions, health information custodians and the child welfare sector; and
• Educates the public about Ontario's access and privacy laws and current issues affecting access and privacy.
TDRD's Early Resolution Department is comprised of Early Resolution Analysts who are dedicated to upholding the access and privacy rights of the people of Ontario. The IPC has a robust Early Resolution stage, where approximately 50% of all types of cases are resolved, dismissed or in rare instances directed to another stage in the Tribunal.
The Early Resolution Manager and the analysts on their team have statutory responsibilities, delegated from the Commissioner, to screen out appeals and complaints and issue orders.
The Early Resolution Manager is responsible for leading a team of analysts who handle access complaints, privacy complaints and self-reported breaches under Ontario's access and privacy legislation. This role ensures timely, consistent, and high-quality resolution of cases, while also supporting operational effectiveness, quality assurance, and strategic improvements. The Manager exercises delegated statutory authority to dismiss cases and issue orders, oversees workflows, supports staff development, and contributes to policy and process enhancements.
About the job
You will report to the Director of the Early Resolution Department and lead a team of analysts who handle access complaints, privacy complaints and self-reported breaches under Ontario's access and privacy legislation.
You will:
• Lead and supervise a team of Early Resolution Analysts, including case assignment, workload balancing, and performance management.
• Ensure consistent, timely, and high-quality decision-making and communication by monitoring daily operations.
• Provide guidance, mentoring, and coaching to analysts on legislation, tribunal procedures, and early resolution strategies.
• Provide support to analysts dealing with unacceptable behaviours and step in where necessary to ensure staff do not experience undue harassment or abuse.
• Maintain a focus on excellent client service, fairness, and the consistent application of administrative law principles.
• Regularly meet with fellow Early Resolution Managers and Director of Early Resolution to discuss novel and challenging cases.
• Effectively and consistently apply the principles outlined in IPC policies and procedures.
• Analyze caseload trends and provide regular reports and strategic input to the Director.
• Identify opportunities to enhance workflows, templates, and internal tools.
• Contribute to the development and revision of operational policies, procedures, and service standards.
• Participate in the development of new operational policies and procedures based on legislative developments.
What you bring to the team
Knowledge and Skills:
• Strong working knowledge of the relevant statutes: FIPPA, MFIPPA, PHIPA, and Part X of the CYFSA.
• Strong understanding of administrative law principles and practices applicable to tribunal decision-making and investigations.
• Excellent analytical and legal interpretation skills to assess statutory responsibilities and apply legislation to diverse and complex fact scenarios.
• Exceptional investigation and research skills.
• Ability to lead and manage a team in a high-volume, fast-paced, case-driven environment.
• Superior communication skills, both written and oral, including the ability to write clear, concise, and well-reasoned decisions, reports, and correspondence.
• Well-developed conflict resolution, interpersonal, and customer service skills, with the ability to manage interactions with the public and institutions professionally, including in challenging or adversarial situations.
• Proficiency in using digital tools and case management systems.
Education and Experience
• Post-secondary education in law, public administration, privacy, information management, or a related discipline, or an equivalent combination of education and experience.
• Several years of demonstrated experience in privacy, access to information, dispute resolution, processing cases in a tribunal and/or a related field.
• Proven experience resolving or dismissing access and privacy complaints through formal and/or informal approaches.
Asset Qualifications:
• Proficiency in French at the advanced level
• Relevant industry certifications (e.g., CIPP, CIPT, CISSP) are not required but are considered an asset.
• Law degree/legal training.
• Experience in conducting:
o Security vulnerability assessments and/or penetration testing,
o Conducting data breach investigations and recovery/mitigation activities; and
o Conducting security and/or privacy audits.
What's in it for you?
• A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 5-10 days per month.
• Commitment to continuous learning and developmental opportunities for all its employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• A defined benefit pension plan, Comprehensive Health Plan, and Life and Disability Insurance.
• Maternity and parental leave top-up benefits.
Application Process:
Please apply through our website: IPCOntarioWe thank you for your interest. Only those selected for further screening, or an interview, will be contacted.
How we support diversity, inclusion and accessibility
We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Traditional schooling is only one of many paths to knowledge and experience. If you're interested and feel you're a good fit for the role, apply.
We also believe in the importance of providing services to Ontarians in both official languages and encourage interested bilingual candidates to apply particularly for public facing positions.