Regional Systems Officer

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Help support technology solutions that support Ontario's justice system!

Join a service-driven team where your technical expertise contributes to the smooth operation of courtroom technologies and business-critical systems. In this front-line, on-site role, you'll work directly with Justice stakeholders in a collaborative environment, supporting both established and emerging technologies. Your work will help ensure the reliability, security, and effectiveness of IT services that are essential to the delivery of justice.

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About the job

As part of our team, you will:

• provide technical expertise and support to clients in the evaluation, testing, installation, administration, maintenance, and operation of business applications, systems, and hardware across geographically dispersed sites
• deliver technical support for current and emerging in-court technologies, including digital recording devices, electronic evidentiary display systems, remote witness testimony, and video conferencing tools
• perform ongoing maintenance, monitoring, and testing across multiple sites to prevent downtime, including troubleshooting system performance issues (hardware, software, and network)
• support non-standard devices and software used by the Judiciary
• liaise with third-party vendors for hardware, software, and telecommunications support, including repairs, replacements, and system modifications
• provide advice and recommendations on technical strategies, solutions, and tools to support Court Services and the Judiciary
• deliver Tier 2 support and training to end users

Information Session:
To learn more about this role, the ministry, and the recruitment process, we welcome you to attend our information session on November 12 at 2:30 PM. This session will be held on Microsoft Teams. Download the Microsoft Teams app now to ensure you can join on event day.

Attendance is optional and will not influence the screening and selection process.

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What you bring to the team

Mandatory requirements

You have a valid Class “G” driver's licence (or equivalent as recognized by the Province of Ontario) to travel to remote sites where other transportation options may not be available.

Information technology knowledge and skills

You have knowledge of:
• information technology concepts and principles
• various types of computer hardware such as servers, desktops, notebook computers, multi-function devices (MFDs), peripheral equipment, and network technologies (wiring, routers, switches, local area networks, wide area networks, and wireless networks)
• maintenance operations, testing, diagnostic software, data back-up software, and recovery procedures
• basic audio-visual systems, including audio systems and electronic displays

Communication and interpersonal skills

You can:
• explain technical concepts, prepare documentation, and provide support to users with varying levels of technical expertise
• communicate and collaborate with tact, judgment, and discretion
• work independently and as part of a team
• apply training methodologies and best practices to prepare and deliver user training

Reasoning, analytical, evaluative and problem-solving skills

You can:
• diagnose system failures, troubleshoot equipment breakdowns, and recommend corrective actions
• prioritize, organize, and coordinate tasks to respond to service requests in a timely manner

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• W-MG-235652/25

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.