We're looking for a detail-oriented problem solver who thrives in a fast-paced environment. In this role, you'll provide technical and system support, deliver administrative and marketing services, and lead exciting projects. If you enjoy working with digital tools, supporting smooth operations, and contributing to creative promotional material, this may be the position for you
About the job
In this role, you will:
• act as the main contact for system-related questions and support, including ticketing, booking, and communication tools
• handle inbound and outbound sales, monitor digital systems, and resolve technical or process issues
• manage administrative tasks such as processing invoices, tracking expenditures and preparing reports and dashboards
• support marketing and communications by updating newsletters, event calendars, and creating promotional materials
• coordinate guest services and maintain communication channels to ensure smooth operations and positive experiences
• assist with projects, team support, and inventory management, including attending meetings and providing backup coverage
What you bring to the team
Mandatory requirements
This position requires the successful candidate to have a valid class G driver's license or equivalent as recognized by the province of Ontario. The offer of employment is conditional upon the successful candidate providing proof that they have a valid driver's license upon being hired
Marketing, sales and digital systems knowledge:
You have knowledge of:
• internet and phone sales techniques, and accurate cash handling to manage transactions and complete sales
• digital systems such as ticketing, booking, and communication tools to monitor, troubleshoot and support their functionality
• marketing and communication practices to create and share promotional materials, newsletters, and event calendars
Analytical and problem-solving skills:
You can demonstrate:
• reasoning skills to keep systems accurate, analyze data, create reports, and reorganize data to highlight trends
• the ability to summarize observations and identify, follow up on, and resolve discrepancies
• analytical skills to use various software tools to create statistical reports in different presentation formats (including graphs), prepare documents and spreadsheets, and design layouts for in-house materials
• evaluative skills to provide technical support of systems and marketing tools
• problem-solving skills to resolve service issues and data discrepancies across platforms
Communication and customer service skills:
You can:
• demonstrate oral, written and interpersonal communication skills to support staff, guests, and visitors, and answer questions from internal teams, external partners, and the public
• write correspondence, draft presentations, and create promotional materials for marketing campaigns, guest communications, and internal reports
• demonstrate diplomacy, tact and customer service principles to provide customer service to guests, stakeholders, and team members
• answer questions, explain procedures and ensure that systems and communications are aligned with operational standards
Organizational and planning skills:
You can:
• organize and plan work to meet multiple deadlines in a fast-paced environment while adhering to policies and practices
• keep database information accurate and up to date
• adapt to changing priorities and handle increased demands
Financial knowledge:
• You have knowledge of financial reporting, reconciliation, and budget control, to monitor sales and prepare accurate reconciliation reports
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment