Are you a dynamic, versatile and resilient leader? Do you enjoy working in a challenging and rewarding work environment?
Join the dynamic team at the Provincial Health and Safety Contact Centre with Ministry of Labour, Immigration, Training and Skills Development, where you can utilize your leadership abilities to positively impact Ontario's workers.
If you're searching for a fast-paced environment where you can lead in the administration and enforcement of ministry occupational health and safety and employment standards programs, we might have the perfect opportunity for you!
About Us:Our mission at the Health and Safety Contact Centre is to champion fair, safe, equitable, and cooperative workplace practices, which are fundamental to fostering the social and economic welfare of Ontario's populace. With oversight spanning occupational health and safety, employment rights and responsibilities, and labour relations, our ministry is committed to setting, disseminating, and enforcing workplace standards. Our overarching objective is to cultivate greater workplace self-sufficiency while safeguarding the welfare of employees and enhancing the productivity of businesses throughout Ontario.
The Ontario Public Service: Strengthening Ontario, together.A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.
Why Your Leadership Belongs Here- Purpose that drives you: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province—every day.
- A culture that supports you: Thrive in a flexible, inclusive, and respectful workplace that values your well-being and empowers you to bring your whole self to work.
- A career that grows with you: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.
- Recognition that reflects your impact: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being—plus meaningful recognition for your contributions.
About the job
We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.
As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.
You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.
Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one.
You will:
• Lead and manage a team of staff to effectively deliver information on occupational health and safety legislation, regulations, programs, and initiatives, and respond to inquiries from workplaces and the public in a timely manner.
• Plan, transform, and implement policies and operational plans, aligning with divisional, ministry, and government-wide strategic initiatives.
• Oversee the functionality of IT and telephone systems to maintain high-quality service standards.
• Develop and nurture networking and partnering relationships with stakeholders and clients to enhance proactive relationship management and facilitate effective communication and collaboration.
• Inspire and empower staff to deliver excellent, customer-focused services while offering support, advice, and group leadership.
• Manage human resources and administrative processes while promoting a diverse, inclusive and productive culture that encourages full participation of staff and models a collaborative team environment.
• Monitor contact centre operations daily, addressing issues promptly and ensuring both quality and efficiency.
Meet Your New Team The successful candidate will report to Carroll Francis, a leader who values authenticity, vulnerability and curiosity. A racialized leader, Carroll is known for fostering a culture of trust through transparency, fairness and inclusion.
Carroll has more than 20 years of experience in contact centre project management, business improvement and service delivery. She also holds a Human Resources Management diploma from McMaster University and is passionate about organizational development that helps employees navigate change.
Extremely proud of her team's achievements, Carroll is committed to effective processes that improve citizen's access to services and recognizes that inclusive practices strengthen the service experience.
What you bring to the team
Leadership Experience
• You have experience managing and leading teams within large, complex work environments.
• You coach team members to unlock their full potential, drive individual and collective growth and team success
• You have proven experience in developing sound and innovative plans and in issues management
• You have been successful in promoting equitable practices that value diversity and inclusion into your work environment and that support employee engagement
• You can foster, cultivate, and guide organizational growth through constructive and values-driven leadership, in areas of organizational development, recruitment, talent management, training and development, and labour relations
Technical Expertise
• You have thorough knowledge and understanding of the occupational health and safety act including program mandates, priorities, and applicable legislation
• You have knowledge of human resources principles and practices, including a familiarity and understanding of the dynamics of multi-dimensional workforces
• You have knowledge of collective agreements and their application in the workplace
• You have knowledge and understanding of quality service/ customer service plans, compliance with government service quality standards
Communication and Relationship Management Skills
• You have experience building and maintaining relationships with a wide range of diverse internal and external partners
• You have proven consultation and negotiation skills to positively influence stakeholders to support the organization's goals and initiatives.
• You can provide advice and expertise to senior management and discuss matters of mutual concern, sensitive issues and policy clarification to ensure consistency in program administration
Conflict Resolution and Issues Management
• You are proficient in identifying, analyzing, and mitigating potential risks and challenges, adept at developing proactive strategies to manage crises, and fostering positive relations.
• You can promote compliance with and enforcement of relevant legislation
• You can address inquiries from Members of Provincial Parliament (MPPs) and Ombudsman
• You demonstrate excellent problem-solving skills, conflict mediation and crisis intervention
• You possess expertise in conducting threat risk assessments and developing business continuity plans to ensure seamless and efficient services during emergencies, disasters, system failures, or business interruptions.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
Think this role could be right for you? We're here to support you every step of the way. These short videos can help you feel confident and prepared:
- Navigating Our Hiring Process(2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.
- Application Preparation Tips(4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage, increasing your chances of being shortlisted.
Take a few minutes to explore these resources. They're designed to set you up for success.
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: