Ontario Public Service Careers

Are you a strategic and forward-thinking IT leader? Do you have experience leading infrastructure and application functions? Do you thrive in fast-paced and dynamic environments? The Emergency Health I&IT Solutions and Technology Management Branch within the Ministry of Public and Business Service Delivery and Procurement (MPBSDP) is seeking a collaborative leader to join their team as Manager, Business Solutions.

The Emergency Health I&IT Solutions & Technology Management Branch @ MPBSDP

The Emergency Health I&IT Solutions & Technology Management Branch (EHSTMB) delivers a wide range of mission and business critical solutions to enable business delivery and transformations. They deliver solutions for partners, primarily the Emergency Health Services Division, running 911 land ambulance communication services. In addition, they manage and support application and telecommunication solutions, GIS and data services as well as Security Operations, Disaster Recovery planning, Secure File Transfer Services, and IT Portfolio and Technology Management. The branch develops and maintains mobile applications and data exchange services (including real-time dashboards) for use by various client organizations including 911 Dispatch Centers, Paramedic Services, Fire and others.

The Ontario Public Service: Strengthening Ontario, together.

A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.

Why Your Leadership Belongs Here

Purpose that drives you: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province—every day.
A culture that supports you: Thrive in a flexible, inclusive, and respectful workplace that values your well-being and empowers you to bring your whole self to work.
A career that grows with you: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.
Recognition that reflects your impact: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being—plus meaningful recognition for your contributions.

About the job

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one.

You will:

manage business information systems solutions services, including business solutions, infrastructure, architecture, information management and project, portfolio and program management.
ensure the provision of I&IT consulting expertise, advice and collaborative operational solutions to I&IT managers and clients.
apply your expertise in information systems development and methodologies to lead and manage the strategic development and maintenance of business and mission-critical I&IT applications, systems and tools consistent with cluster and enterprise initiatives.
manage and oversee the deployment of I&IT systems, including: implementing technology infrastructure and the negotiation and management of all related business, information management and I&IT service level agreements, and changes to organization and business processes and procedures.
develop and manage relationships with ministry clients, stakeholders, suppliers, partners and other clusters/ministries.
demonstrate the leadership behaviours, attributes and mindset for leaders, across the organization, to lead the OPS into the future and deliver our vision.

Your ability to align your team's efforts with broader organizational goals will be key to your success, and to the success of the people we serve.

What you bring to the team

Strategic Leadership Skills

You demonstrate resilience in managing across several high-performing teams in a matrix environment.
You possess leadership skills required to manage staff at individual and team levels, work assignments and priorities within established standards, evaluate performance, identify staffing needs, make hiring decisions, recommend/implement discipline where required, and promptly address employee relations matters.
You have experience managing a 24/7/365 IT operational team that has to trouble-shoot, resolve incidents/problems and ensure proper change management/release planning for deployments.
You have demonstrated success in fostering an environment of continuous improvement, creativity and excellence.
You have knowledge of project management including planning, estimating, budgeting, scheduling, risk management, to effectively manage multiple, complex large-scale high priority projects.
You have the ability to provide advice and expertise to senior management/executives regarding critical or emerging issues or concerns that could impact ministry priorities, and aid in the development of responses.

Relationship Management and Communication Skills

You possess strong analytical, negotiation, problem solving and operational decision-making skills to influence others to find business oriented and collaborative solutions for complex issues.
You have experience building and maintaining effective, collaborative, and lasting relationships with clients, project teams, and external consultants/partners in order to gather input, build consensus and deliver on priorities.
You have experience in managing and negotiating IT service agreements using third party vendors and suppliers.
You have superior oral and written communication skills to articulate business requirements and to prepare business cases, develop presentations and briefing notes.
You have demonstrated judgement and political acuity to recognize and take into account sensitive political situations when providing advice.

Technical Expertise and Specialized Knowledge

You have expertise in information systems development and methodologies, application architecture, systems modernization, information technology hardware and software to lead the development of consistent integrated applications and associated standards and support tools.
You have knowledge of I&IT current and emerging technologies, tools, methodologies, concepts, processes, standards, policies and directives to apply emerging technologies to future initiatives.
You have knowledge of business systems analysis, design, implementation, testing, and risk management to direct staff in the development and evaluation of I&IT systems.
You have knowledge of data and information management practices, processes and enabling technologies to support the use of data for business intelligence and analytics purposes.
You have expertise in project management methodologies including planning, estimating, budgeting, scheduling, and risk management to effectively manage multiple complex large-scale high priority projects.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

Think this role could be right for you?

We're here to support you every step of the way. These short videos can help you feel confident and prepared:

Navigating Our Hiring Process (2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.
Application Preparation Tips (4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage, increasing your chances of being shortlisted.

Take a few minutes to explore these resources. They're designed to set you up for success.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

Manager, Business Solutions