Customer Service Role - Bilingual (English/French) - Open to all levels of experience

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Join ServiceOntario's dynamic Sarnia team and make a difference in your community with every customer interaction.

Attend Our Applicant Information Session on Wednesday, March 25, 2026 from 12:00 to 12:20 p.m. to learn more about the role. During this session, we'll share information about the training, the day-to-day work, and the work environment.

Please note: This session is optional and has no impact on hiring decisions

What we offer:
ServiceOntario offers a training program that will help you be successful in the role. Join our team in Sarnia, where you will be supported to delivering fast and friendly services.
Learn about the Customer Service Representative role

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About the job

• provide onsite quality customer services in person, by providing timely and accurate information related to government programs, products and services
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and procedures

Learn about the services we offer

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What you bring to the team

Mandatory requirements

• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Exceptional customer service must have:

•Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
•Thinking skills to probe for information, assess situations, and take appropriate actions.
•Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
•Math skills to handle cash, operate cash register and point of sale machines to process transactions
•Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
•Team collaboration to work well with colleagues in a team environment.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• • Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
  • Starting salary for the CSR - 2T level: $27.02 per hour.
• N-MG-242462/26(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.