If you enjoy rolling up your sleeves to simplify complex processes, improve public services and design experiences that genuinely work for real people, this hands-on role is a great opportunity to make meaningful change. Join the Land Registry Services Branch and help modernize the services Ontarians rely on.
About the job
As a Senior Service Designer, you'll be deeply involved in the work — leading design projects, facilitating research, prototyping ideas, testing solutions and working directly with users and teams to create better service experiences. You'll collaborate with partners across the ministry and broader public sector to design services that are intuitive, efficient and easy to use.
In this role, you will:
• Lead hands-on service design projects to map processes, identify pain points and uncover opportunities
• Plan, prototype and test new service solutions — digital, in-person or blended
• Develop clear, user-focused recommendations that help teams deliver more effective services
• Create tools, standards and methods that support consistent, high-quality design practice
• Support teams as new services, tools and processes are introduced
• Present insights, findings and visuals that help leaders understand user needs and design choices
• Work with partners across ministries and sectors on service improvement initiatives
• Lead multi-disciplinary project teams through all stages — discovery, design, testing and implementation
What you bring to the team
Service design and delivery
• Experience designing and launching services that address user or business needs
• Knowledge of modern service delivery approaches, including digital and in-person models
• Ability to define success metrics and evaluate service performance
• Familiarity with user research, journey mapping, prototyping and service blueprinting
• Skill in interviews, usability testing, workshops and co-design activities
Communication and collaboration
• Ability to explain design concepts clearly to audiences with varying levels of technical understanding
• Strong writing and presentation skills for reports, briefings and recommendations
• Ability to build relationships and work effectively with clients, partners and cross-functional teams
Strategic and analytical thinking
• Ability to interpret data and research to support recommendations
• Understanding of government planning and decision-making
• Ability to assess risks, impacts and opportunities within service design work
Project and change leadership
• Experience leading concurrent projects with multiple partners
• Strong planning, coordination and risk-management skills
• Ability to support change management as services and processes evolve
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment