Amended - Early Resolution Officer - Unilingual (English) and Bilingual (English/French)

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*Amended - posting deadline extended to May 14, 2026.

Help turn employment standards into fair, everyday practice across Ontario.

In this role, you help workers and employers understand and apply employment standards, resolving issues early and building voluntary compliance. Your work supports safe, fair, and productive workplaces that strengthen Ontario's economy and protect people's livelihoods.

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About the job

After completing a comprehensive training program, you will help promote voluntary compliance with the Employment Standards Act, 2000 by:
• investigating complaints
• interviewing employees, employers and other parties by telephone
• sourcing and examining records and documents
• calculating and explaining employee entitlements
• preparing unresolved claims for further investigation

INFORMATION SESSION
Interested in learning more about this position and how we work? We are hosting an Information Session where you'll hear directly from the leadership team and have an opportunity for a Q/A period.

If you are interested in attending, please CLICK HERE to sign up for the event on Wednesday, April 22, 2026 at 12:00 noon Eastern Time.

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What you bring to the team

Mandatory requirements

• For the two bilingual (English/French) positions only: you must possess oral French language skills at the advanced level. Proficiency level will be verified by an Ontario Public Service approved evaluator.

Working with legislation, policies and procedures:

• you have demonstrated ability to interpret, explain and apply legislation.
• you can analyze and evaluate information and evidence to identify non-compliance with legislative requirements.
• you have the ability to follow policies and procedures
• you have an awareness of the Employment Standards Act 2000 and other relevant provincial and federal legislation (e.g. Employment Protection for Foreign Nationals Act, Protecting Child Performers Act, and Bankruptcy and Insolvency Act, etc.)

Gathering, analyzing and assessing information:

• you have sourcing and auditing skills to gather appropriate data and evidence
• you have mathematical skills to calculate entitlements
• you have decision making skills to determine violations and recommend resolutions

Communication skills:

• you have oral communication skills to provide information, interview parties over the telephone, present findings and explain decisions
• you have written communication skills to prepare notes, decisions and various other correspondence
• you have conflict resolution and negotiation skills to resolve issues and obtain voluntary compliance
• you have interpersonal skills to interact with businesses, employees and other relevant parties

Other important skills:

• you have organizational, planning and time management skills
• you are proficient with a variety of common office software (e.g. databases, word processing, spreadsheet, email, internet, etc.)

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

Why work for the Ontario Public Service?
The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.

We offer:
• Competitive compensation and benefits
• On-the-job training to support your success in the role
• Strong team culture that emphasizes employee engagement

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Additional information:

Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.