Systems Support Analyst

---

Our creative and leading-edge learning environment seeking an experienced Information Technology (IT) professional to provide technical, software, hardware, network and diagnostic support to clients and staff. This role will work closely with our Distance Learning and IT teams in promptly responding to issues in a technical help-desk environment and providing expert input into the development of system standards and procedures.

We offer competitive salaries, pensions, paid vacation, benefit coverage and room for advancement.

---

About the job

In this role, you will:
- provide technical, software and diagnostic support to clients
- provide on-site network and hardware support to staff
- provides technical support to clients on Ministry and OPC systems including learning management (LMS), work order, knowledge management, and electronic card lock.
- develop technical standards and procedures for computer equipment, software and IT asset control

---

What you bring to the team

Technical Knowledge:

• You have demonstrated knowledge of micro/personal computer system technologies and operating systems, LAN operating procedures, commonly used application software, and diagnostic software and backup and recovery procedures.
• You have proven knowledge of computer equipment operation and installation procedures to set up and disconnect work stations.

Interpersonal and Communication Skills:

• You can advise on systems use, problem resolution and provide IT training to staff.
• You have experience writing program documentation, procedures and other technical documentation.

Analytical and Organizational Skills:

• You have organizational skills to prioritize your workload and meet deadlines.
• You can diagnose and correct technological problems, and know when to refer problems to a supervisor/manager.

Training Skills:

• You can apply adult training methods and computer training practices to develop and deliver customized training to various participants.

---

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

---

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

---

Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.