Do you want to work in a dynamic Product Team designing the next generation of public sector Telecommunications & Network infrastructure? Infrastructure Technology Services (ITS) is looking for individuals with a background in developing telecommunications infrastructure products and services. We are seeking energetic self-starters, with strong leadership capabilities. The ideal candidates should have experience delivering enterprise-grade products for public sector or other large complex enterprise environments. Your responsibilities include working closely with both internal and external partners and stakeholders, including client ministries, vendors and service providers, industry analysts, as well as operational, business, and engineering team members. You will interact with many other groups to define and deliver world class products in an exciting, fast-paced environment.
The selected candidates will challenge assumptions and design products first and foremost with Ontarians in mind despite the complexity that is often behind the scenes.
About the job
In the role of Senior Product Manager, you will:• Collaborate with development and user experience teams to deliver impactful products on a day-to-day basis to build iterative, high quality products
• Dive deep to understand the people of Ontario and their problems, and champion those problems with your product team to craft and share a vision for how we can best solve these problems
• Be strategic and tactical - you'll help define the product strategy, but also roll up your sleeves and get it delivered
• Lead products from concept to release to sunset, while ensuring smooth operations and continuous product improvement
• Build solid relationships with partners to understand users' needs, program goals, and the program's policies and operational constraints so that you can develop products that are valuable, usable and feasible
• Demonstrate curiosity and seek to understand how a product technically works and ask questions and challenge assumptions
• Demonstrate passion about the user, putting users at the centre of all you do
What you bring to the team• You believe diversity and inclusion helps create the best conditions for people to achieve the best results, knowing the best ideas can come from everywhere and everyone
• A resourceful attitude and positive negotiation skills — you'll be working with many different teams across the OPS as well as with external partners
• You are solution focused and know how to get the job done
• You have demonstrated experience in telecommunication product management, particularly data network and associated security services
• You are passionate about users and technology
• You have a proven ability to design new and innovative solutions
• You are able to work independently; anticipating and resolving problems
What you bring to the team
Product Management
• You have experience developing a product vision and strategy, and have led multi-disciplinary teams to achieve that vision from concept to launch using such methods as agile
• You have strong decision making and prioritization skills
• You have experience and an understanding of end-to-end product lifecycles, and how to define product objectives, goals, and metrics in order to oversee the development and implementation of large-scale projects
• You have experience in change management and risk management principles and processes to provide leadership in the development of strategic plans and change management initiatives and their roll-out
Technical Experience
• You demonstrate curiosity and seek to understand how a product technically works. You are able to dive into the technical details and are able to understand technical concepts that are explained to you
• You have a thorough knowledge of and experience with a broad range of telecommunications technologies such as Software-Defined Wide Area Networking (SD-WAN), Local Area Networks (LAN), Wi-Fi, Broadband and Satellite Internet, collaboration and meeting room platforms, Security Services and VPN's
• You embed privacy and security into product delivery processes and design
• You have knowledge of and experience with the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.0 AA
User Experience and Design
• You have knowledge of user experience design and user research principles and concepts
• You are able to effectively collect and translate business requirements to development resources and articulate what is and isn't working about a product design
• You can translate user or data insights into actionable product design comments and critiques
Communications
• You communicate effectively with technical and non-technical stakeholders, cross-functional teams and across business lines
• You have experience influencing others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade
• You have experience working with a complex group of stakeholders to understand and support their users' needs
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• A career that can grow across ministries and job functions
• Flexible learning and developmental opportunities, including education and mentorship programs
• Many employee networks offering support for and education about underrepresented groups
• Comprehensive benefits that look after your holistic wellness needs
• Base salary that aligns to market trends with scheduled salary progression
• Tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• A modern, friendly, and accessible physical work environment