Information Technology Systems Officer

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The Health Services I&IT Cluster, Emergency Health I&IT Solutions & Technology Management Branch is looking for an experienced professional to join their team, to develop, maintain and modernize I&IT telecommunication solutions.

If you have a strong background in developing, maintaining and supporting I&IT telecommunication and radio systems and are able to work in an intense, fast-paced environment, consider this opportunity to join the Emergency Health I+IT Solutions & Technology Management Branch.

To learn more about the compensation package for this position with the Ministry of Public and Business Service Delivery and Procurement, please visit the Ontario Public Service Employee Union OPSEU website for a copy of the current collective agreements.

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About the job

In this role you will:

• analyze, design, implement and measure the performance of a wide and varied range of integrated network facilities, including mission-critical voice, data, radio, satellite and information technology for Central Ambulance Communications Centres (CACC) throughout the province
• provide on-site and remote hardware and software technical expertise and coordination in administering, monitoring, managing, implementing, repairing and supporting the desktop and server environment, end-user and vehicle devices, as well as the CACC integrated networked facilities within the CACC
• ensure optimal service delivery and support for IT and telecommunications systems in ambulance dispatch centers and other locations
• lead technical incident and problem resolution, providing high-level expertise and engaging with vendors and staff
• offer senior-level support and guidance on telecommunications and IT solutions to various stakeholders
• provide hands-on operational support, including Tier 2 & 3 technical support, and manage critical implementations
• develop and monitor systems to track performance of integrated voice, data, and radio systems, and provide training to staff
• conduct regional seminars and configure software-driven communication systems
• implement effective system change control and provide site-specific consulting services
• collaborate with other branches and vendors for problem resolution and update knowledge databases

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What you bring to the team

Mandatory requirements

You have:
• valid class G driver's licence
• basic CPR Certification, first aid, and radio operation or ability to obtain such certification
• the ability to extensively travel throughout the assigned area, with occasional multi-day trips to rural and remote radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation

Technical Knowledge:

You have:
• knowledge of and experience in communication technology, including Avaya Aura R 10, Analog Trucking, Avaya gateway, Data Networks, Session Initiation Protocol, Session Boarder Controller, and satellite telecommunications
• knowledge of and experience with current desktop Operating system (Windows 10, 11)
• knowledge of current and emerging telecommunications systems technologies, including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs
• knowledge of desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals
• knowledge of server operating system configurations and services, and domain architectures such as Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions

Analytical, Organizational and Coordination Skills:

You have:
• analytical and problem-solving skills to provide technical analysis, and cost-benefit analysis, identify problems and provide solutions
• organizational and coordination skills to coordinate installations and technical support carried out by vendors
• planning and organizational skills to lead regional seminars on communications subjects for Emergency Health Services personnel

Communication Skills:

You have:
• oral and written communication and presentation skills to provide training, prepare reports, instructions, and training materials, and interact with internal and external stakeholders
• consulting and advisory skills to support colleagues, peers, stakeholders, management and end users to identify information technologies which will facilitate business practices

Incident and Change Management Practices:

• You have knowledge of incident and change management practices, project management and time management methodologies

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly, and accessible physical work environment

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• T-MG-245195/26

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.