Communication Operator (Seasonal)

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Do you enjoy work that is active and can change quickly, where you help others stay safe?

We are hiring Communication Operators to support our 24/7 Provincial Communication Unit (PCU). In this role, you help Conservation Officers, Ministry staff, and partners by managing calls, sharing information, and supporting emergency response.

Interested in learning more?
Attend our Information Session on Tuesday, June 23, 2026 at 3:00 PM to learn more about the role, the branch, and the recruitment process. Please register.
Attendance is optional and will not influence the screening and selection process.

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About the job

Working in the Provincial Communication Unit as a Communication Operator, you will:
• Monitor staff safety and support emergency response
• Answer phone and radio calls from staff and the public
• Gather important details and record information clearly
• Enter and update data in real time using multiple systems
• Search databases (e.g. Canadian Police Information Centre (CPIC) database and Niche Records Management System (RMS) to support enforcement work
• Create and maintain accurate call and incident records
• Share timely information with officers and partner agencies
• Provide information about: enforcement activities, licences and permits, wildlife-related incidents, and safety alerts and updates

Working conditions
• This role involves shift work, including days, evenings, nights, weekends, and holidays
• Shifts may vary (8–12 hours)
• You may be asked to work overtime or short-notice shifts
• Work is completed on-site

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What you bring to the team

Communication and technical skills

• you communicate clearly by phone, radio, and in writing
• you can use several computer systems at the same time
• you enter data accurately and in real time
• you are comfortable with common software (email, Word, spreadsheets, databases)
• you can learn new systems with training

Teamwork

• you work well with others and support your team
• you can work independently when needed
• you follow policies and act professionally

Client service and people skills

• you provide clear, respectful, and effective service
• you can remain calm when handling urgent or high-pressure situations
• you listen carefully, ask questions, and share accurate information
• you handle sensitive and confidential information with care

Planning, judgment and knowledge

• you can organize your work and set priorities
• you understand, or can learn, relevant laws and policies (e.g., FIPPA, natural resource legislation)
• you follow procedures and make sound decisions
• you have an interest in emergency response and can learn quickly

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• C-NR-245296/26(3)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.