Ready to take your administrative skills to the next level?We're seeking an Account Referral Clerk to manage case assignments of legal and clinical personal rights files of the Office of the Children's Lawyer (OCL). You will work in a stimulating, fast-paced and high-volume environment providing administrative and financial support as an integral part of the Accounts and Referral team.
Join us and contribute to a cause that truly matters!
Who we are:The Office of the Children's Lawyer is an independent law office within the Ministry of the Attorney General. We represent children under the age of 18 in various legal matters, including family law cases (such as parenting time, contact, and decision-making responsibility), child protection cases, civil cases (like personal injury and medical malpractice), and estates and trusts.
The OCL is dedicated to ensuring an open, accessible, equitable and respectful workplace, and is committed to reflecting the diverse communities it serves. We encourage applications from members of our diverse communities and under-represented groups, particularly Indigenous Peoples, Black people, persons from other racialized groups, persons with disabilities and 2SLGBTQ+ persons.
About the job
You will be responsible for:
• receiving and reviewing for accuracy and completeness a variety of legal documents including Child Protection court orders, parenting time/decision-making and Voluntary Youth Services Agreement forms
• using the case management system to open legal files, update case information provided in legal documents
• assigning cases to private sector retainer lawyers and clinicians across the Province
• auditing invoices and identifying omissions and errors in accordance with established billing rules and internal policies
• liaising with lawyers and clinicians to ensure case information is accurate and in compliance with legal and policy provisions
• work collaboratively as an integral part of a high-volume unit; provide back-up support to other Accounts and Referral team members as required; share best practices with colleagues.
What you bring to the team
Legal knowledge and experience
• You can obtain/gain knowledge of family law related to child protection and parenting time/decision-making matters.
• You are familiar with relevant statutes, rules and regulations relating to the Courts of Justice Act, and the Child, Youth and Family Services Act.
• You have an understanding of legal policies and procedures and legal office practices.
• You have an understanding of legal terminology, documents and court processes.
• You can identify key issues within case files to ensure they are assigned to the right lawyers and clinicians.
Analytical, assessment and problem solving skills
You can:
• review legal documents, ensure complete accuracy of work, and maintain compliance with applicable legal and policy requirements.
• determine whether information is confidential and whether it can be released.
• work independently and meet deadlines in a high-volume, time-sensitive environment.
• ensure strong attention to legal and factual detail to manage complex information.
• verify invoices, identify omissions and errors in accordance with established billing rules and internal policies.
Communication and interpersonal skills
You have:
• tact, discretion, interpersonal and oral communication skills.
• the ability to use appropriate legal terminology to provide sensitive information, offer clear explanations, and exchange legal information with lawyers and clients.
• written communication skills and knowledge to use appropriate legal and business
terminology.
Organizational, customer service and teamwork skills
You can
• prioritize your workload and flag items or cases to ensure timely, accurate processing that meets legal and accounting requirements.
• meet strict deadlines and ensure timeframes are met.
• demonstrate customer service and teamwork skills to provide support to lawyers and clinicians.
• respond promptly to issues involving legal documentation and procedures.
Computer skills
You have:
• proficiency with Microsoft Office and customized databases (e.g., Word, Excel, Outlook) to input/extract data and produce routine legal documents.
• the ability to use customized case management system to open files, update case details, track and cross-reference information, provide summaries, and audit accounting data.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services