Bring your enterprise infrastructure expertise to the Ministry of Health.The Emergency Health I&IT Solutions and Technology Management Branch is seeking a Server Support Analyst to support and enhance critical technology environments that enable the delivery of essential health services across Ontario.
In this role, you will provide technical leadership in the planning, design, implementation, optimization, and support of enterprise server infrastructure and related technologies. You will work closely with clients, project teams, and technical specialists to deliver reliable, secure, and innovative technology solutions that support business and operational objectives.
About the job
In this role, you will:
• provide technical leadership in assessing client business and technology requirements and recommending infrastructure solutions that support operational goals
• analyze the impact of program, policy, or business changes on existing technology environments and identify appropriate solutions
• support enterprise server infrastructure by monitoring performance, conducting capacity planning, troubleshooting issues, and recommending improvements
• evaluate emerging technologies, software releases, and hardware solutions and provide recommendations regarding their suitability for operational and project needs
• participate in the planning, design, testing, implementation, and ongoing support of complex server and infrastructure solutions
• conduct research and feasibility assessments in new areas of technology and prepare recommendations, reports, proposals, and business cases
• provide technical advice and expertise regarding infrastructure architecture, software and hardware acquisition, and technology standards
• collaborate with vendors, clients, project teams, and technical specialists to support the delivery of technology initiatives
• develop and maintain technical documentation, standards, procedures, and support materials
• provide guidance and knowledge-sharing to team members and contribute to continuous improvement initiatives
Please note: Job requires on-call, standby and occasional return to work to provide technical support to ministry-critical systems on a 24-hour, 7 days a week basis. Job requires travel and, for that purpose, a valid driver's licence is required.
What you bring to the team
Mandatory requirements
• Candidates must possess a valid class 'G' driver's licence or equivalent as recognized by the Province of Ontario.
• Job requires on-call, standby and occasional return to work to provide technical support to ministry critical systems on a 24/7 basis.
Technical Knowledge and Infrastructure Experience
• experience supporting and administering enterprise server, virtualization, operating system, and infrastructure technologies
• knowledge of current and emerging technologies, such as Microsoft Server, VMware, Linux, Citrix, automation tools, and related enterprise platforms
• experience with automation, scripting, system administration, configuration management, or infrastructure-as-code tools (e.g., Python, Ansible, Jenkins or similar technologies)
• knowledge of server, network, data centre, and IT security concepts and practices
• knowledge of systems analysis, application support, infrastructure design, testing, implementation, and operational support methodologies
Analytical and Problem-Solving Skills:
• ability to analyze business and technical requirements and identify effective technology solutions
• experience evaluating software, hardware, infrastructure, and operational options to support business needs
• ability to diagnose, troubleshoot, and resolve complex technical issues in enterprise environments
• experience applying structured problem-management and continuous-improvement approaches
Communication and Relationship Management Skills
• ability to communicate complex technical concepts clearly to technical and non-technical audiences
• experience preparing technical documentation, reports, presentations, recommendations, or business cases
• ability to build effective working relationships with clients, vendors, project teams, and technical stakeholders
• interpersonal and consultation skills to provide advice, recommendations, and technical guidance
Project and Operational Support Skills
• knowledge of project delivery approaches and experience contributing to infrastructure, technology, or operational projects
• ability to support planning, testing, implementation, and change management activities
• knowledge of procurement, vendor management, or technology acquisition processes
• knowledge of relevant legislation, policies, standards, and workplace health and safety requirements
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: