Join a team that plays a vital role in supporting Ontario's mining sector while delivering transparent, professional, and client-focused public service.The Ministry of Energy and Mines is seeking a Senior Customer Service Clerk to join the Mining Lands Section – Information and Lands Branch, Technical Services Unit, within the Mines and Minerals Regulation Division.
You will work as part of a regional team that supports mining clients, maintains the integrity of provincial mining land data, and delivers reliable information services to the public.
The Mines and Minerals Regulation Division (MMRD) oversees Ontario's mineral sector through the administration of the Mining Act, ensuring responsible development that protects public health, safety, and the environment.
The Information and Lands Branch manages Ontario's Crown Lands and related land tenure for mining purposes, within the regulatory framework of the Mining Act, including prospector licensing, assessment work, land disposition, and mining tax policy and collection. The branch also oversees the Mining Lands Administration System, and the Mines and Minerals Regulation Divisions' digital services, information management and data analytics.
About the job
In this key frontline role, you will provide high-quality administrative and customer service support to the Provincial Mining Recorder, helping to ensure the effective administration of Ontario's Mining Act.
In this dynamic role, you will:
• Provide customer service, technical guidance, and operational support to clients, stakeholders, and staff by responding to inquiries, explaining policies, procedures, and system requirements, and resolving routine issues.
• Perform quality assurance and quality control of data and records by reviewing information for accuracy, completeness, and compliance, maintaining data integrity, and supporting system administration activities.
• Review, process, and maintain documents and records by assessing submissions for compliance, preparing correspondence and reports, maintaining filing systems, and ensuring information is managed in accordance with legislative and organizational requirements.
• Support continuous improvement and staff effectiveness by identifying process improvements, developing guidance materials, providing training and direction to staff, and contributing to the efficient delivery of programs and services.
NOTE: This position will require you to work from 933 Ramsey Lake Road, Sudbury, Ontario, 5-days a week.
What you bring to the team
Communication and interpersonal skills:
• Oral and written communication skills to explain legislation, procedures, and requirements clearly to diverse clients.
• Ability to prepare correspondence and reports for senior staff.
• Tact, patience, and professionalism when dealing with complex, sensitive, or confrontational situations.
Teamwork and training skills:
• Experience working collaboratively in a team-based environment.
• Ability to provide training, guidance, and informal leadership to clerical staff.
Analytical and problem-solving abilities:
• Ability to identify data discrepancies, assess legal document validity, and apply corrective actions accurately.
• You can analyze routine and non-routine issues and recommend practical solutions.
Technical knowledge and understanding:
• Ability to interpret and apply legislation (e.g. Mining Act) and regulations as well as other acts or legislation relating to land and land tenure.
• Knowledge of records management practices, document verification, and financial reconciliation processes.
• Knowledge of computer operations and software programs (e.g. word-processing, database, electronic mail, spreadsheet applications, etc.) to research issues, develop a variety of documents, technical reports/spreadsheets and issues and briefing documents.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services