Program Supervisor - Bilingual (English / French)

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Do you have knowledge of social services along with strong consultation and analytical skills? If so, the Ministry of Children, Community and Social Services has an opportunity for you!

The Regional Service Delivery Division is seeking a Program Supervisor to provide consultation, expertise and advice to transfer payment service providers, and deliver services within a service system management framework.

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About the job

You will:
• Provide ministry policy and program direction to service providers.
• Analyze service plan submissions, negotiate annual service contracts, and evaluate agency performance.
• Analyze population needs, program targets, and access to local services.
• Develop action plans to meet strategic and operational requirements.
• Advise senior management on complex and sensitive issues.
• Lead initiatives to implement government priorities and strategic directions.

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What you bring to the team

Mandatory requirements

You must possess oral and written French language skills at the superior level. Your proficiency level will be confirmed before hire.

Analytical, Evaluative and Problem-Solving Skills

You have:
• analytical skills to assess the impacts of agency decisions, identify and resolve service gaps, conduct impact analysis to determine risks, and recommend funding allocations
• evaluative skills to review a range of information, evaluate service delivery capacity, and develop short- and long-term plans
• problem-solving skills to develop creative solutions to resolve funding, compliance and service issues with agencies

Communication Skills and Agency Relations

You have:
• communication skills to prepare briefing notes, correspondence, and presentations for senior staff and the Minister's office
• consultation skills to deal with critical incidents, resolve compliance issues, and resolve conflict between service providers and clients
• negotiation skills to reach agreement on annual service contracts with transfer payment agencies for funding, service targets/outcomes, service descriptions and accountabilities
• interpersonal and influencing skills to work with agencies, municipalities and other community partners to provide information on legislative and program requirements

Program Delivery Knowledge

You have:
• knowledge of public administration, organizational theory and practices, community development, social service delivery, and programs for clients served by transfer payment agencies
• knowledge of social service practices, including case management, behaviour management, individual program planning, and issues related to the client groups served
• the ability to interpret and apply relevant legislation, policies and programs

Project Management and Computer Skills

• You have project management skills to implement initiatives, review and evaluate proposals, and service plans and monitor project deliverables
• You are proficient with computer software applications such as word processing, graphics and spreadsheets

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• E-SS-247836/26

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.