Lead court operations across two jurisdictions and make a meaningful impact where justice happens. As a Court Operations Supervisor, you will oversee the delivery of court services across the Kingston and Napanee jurisdictions, supporting operations at five court locations. Based between Kingston and Napanee, this dynamic role requires regular travel between courthouses and administrative offices to support staff, address operational needs, and ensure the effective delivery of criminal, family, and civil court services. Working closely with the judiciary, justice partners, and court staff, you will play a critical role in maintaining efficient court operations, upholding service excellence, and supporting public confidence in Ontario's justice system.
This position is ideal for an experienced people leader who thrives in a fast-paced operational environment and is ready to make an immediate impact. You will provide leadership and oversight across multiple sites, fostering engagement, accountability, and high performance while managing staffing, operational, facility, and employee relations matters. Whether your experience comes from court operations or a similar complex service delivery environment, you bring proven management experience, strong judgment, and the ability to motivate teams, resolve challenges, and lead through change. If you are a collaborative leader who enjoys balancing people management with operational excellence, this is an exceptional opportunity to shape service delivery across two important court jurisdictions.
Please Note: This position supports court operations across the Kingston and Napanee jurisdictions, which includes, but is not limited to, 279 Wellington Street, 5 Court Street, and 469 Montreal Street in Kingston, as well as 41 Dundas Street West and 97 Thomas Street in Napanee. Regular travel between locations is a key component of this role, as you will provide on-site leadership, operational oversight, and support to staff across multiple courthouses. A valid driver's licence and the ability to travel frequently throughout the region are required.
Leadership That Makes a Difference At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.
About the job
We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.
As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.
You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.
Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one. You will:
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Lead Court Operations: Oversee the day-to-day delivery of court services across multiple courthouse locations, ensuring proceedings are supported efficiently and in accordance with legislation, policies, procedures, and judicial requirements.
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Provide Leadership and Team Development: Lead, coach, and support court staff by setting clear expectations, managing performance, fostering employee engagement, and promoting a respectful, inclusive, and high-performing workplace culture.
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Manage Operational Resources: Coordinate staffing, scheduling, facilities, and operational resources across multiple locations to ensure service needs are met and court operations run smoothly.
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Support Employee and Labour Relations: Address human resources, attendance, workplace accommodation, and labour relations matters with professionalism, sound judgment, and a commitment to organizational policies and collective agreements.
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Build Strong Stakeholder Relationships: Collaborate with the judiciary, legal professionals, justice partners, and the public to resolve issues, support service excellence, and ensure effective communication across court operations.
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Drive Continuous Improvement: Identify opportunities to improve processes, enhance service delivery, and support operational and organizational change initiatives that strengthen court services and staff effectiveness.
Your ability to align your team's efforts with broader organizational goals will be key to your success, and to the success of the people we serve.
Meet Your New TeamThe Kingston and Napanee Courts are part of Ontario's East Region and play an important role in delivering accessible and effective justice services to the communities they serve. Operating across multiple courthouse locations, the team supports a broad range of criminal, family, and civil proceedings in a dynamic environment where collaboration, professionalism, and public service are at the forefront. With strong connections to local communities and justice partners, the Kingston and Napanee court offices offer a unique opportunity to be part of a team dedicated to supporting the administration of justice across two distinct jurisdictions.
What you bring to the team
Leadership and People Management Skills
• Experience leading, coaching, and developing staff in a fast-paced operational environment.
• Ability to foster a respectful, inclusive, and high-performing workplace culture.
• Experience managing employee performance, attendance, and workplace issues with professionalism and fairness.
• Demonstrated ability to motivate teams, manage competing priorities, and lead through change.
Operational Management and Service Delivery Skills
• Experience overseeing day-to-day operations and ensuring the effective delivery of services across multiple locations.
• Ability to coordinate staffing, scheduling, resources, and workflow to meet operational demands.
• Strong organizational skills with the ability to adapt to changing priorities and emerging issues.
• Experience identifying and implementing process improvements to enhance operational effectiveness.
Human Resources and Labour Relations Knowledge
• Experience addressing employee relations matters and applying human resources policies and practices.
• Knowledge of labour relations principles, collective agreements, and workplace legislation.
• Ability to manage sensitive and confidential matters with sound judgment and discretion.
• Experience supporting workplace accommodations, attendance management, and staff development initiatives.
Communication and Stakeholder Relationship Skills
• Ability to build and maintain effective working relationships with staff, management, justice partners, and external stakeholders.
• Strong verbal and written communication skills, including the ability to provide guidance and address complex issues.
• Experience resolving operational and customer service issues in a professional and timely manner.
• Demonstrated interpersonal skills and political acuity when working in high-profile or sensitive environments.
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: