Lead the Future of IT Solutions!Are you passionate about using technology to solve complex business challenges and improve public services? Join the Justice Technology Services Cluster, where you'll lead the analysis, design, testing, implementation, and support of technology solutions that help deliver critical justice and correctional services across Ontario. Working closely with clients, project teams, and technical specialists, you'll translate business needs into effective technology solutions, provide expert systems analysis and consulting services, and lead testing and quality assurance activities throughout the project lifecycle. This is a unique opportunity to influence enterprise-scale technology initiatives from concept to implementation, support modernization efforts that impact thousands of users across the province, and help ensure solutions are secure, reliable, accessible, and aligned with business objectives.
About Us:We are a high-performing and collaborative team that delivers technology solutions supporting critical justice and correctional services across Ontario. Our work spans systems analysis, business analysis, testing leadership, technical consulting, stakeholder engagement, and project delivery, offering opportunities to contribute to complex, enterprise-scale initiatives from concept through implementation. Team members work closely with business partners, developers, testers, project managers, operations staff, and ministry stakeholders to solve challenging technology problems and support modernization efforts that impact thousands of users across the province. We foster a strong culture of knowledge sharing, mentorship, innovation, and continuous learning, where individuals are encouraged to take initiative while supporting one another in delivering high-quality public services.
Leadership Approach:Our leadership approach is collaborative, supportive, and people-focused. We believe in empowering staff, encouraging innovation, fostering psychological safety, and providing opportunities for professional growth. Team members are trusted to bring forward ideas, challenge assumptions respectfully, and contribute to continuous improvement.
About the job
As a Senior Systems Analyst & Test Lead, you will:
• lead the end-to-end delivery of IT solutions by coordinating project planning, systems analysis, design, development, testing, and implementation in alignment with business goals and Ministry IT strategies
• provide consulting and technical leadership in systems analysis, business process evaluation, and solution design across multi-platform environments
• oversee and execute comprehensive testing strategies, including unit, system, user acceptance, performance, and accessibility testing, ensuring quality and compliance throughout
• guide and mentor technical teams, manage vendor relationships, and contribute to the development of technical standards, procedures, and service level agreements
• deliver advanced client support and change management services, including Tier 3 incident resolution, training, and communication of technical risks and solutions
• participate in cross-functional committees and working groups, contributing to strategic planning, innovation, and continuous improvement in IT service delivery
What you bring to the team
Systems Analysis and Design Knowledge
You have:
• a thorough understanding of systems design principles, development methodologies, and lifecycle management
• proficiency in analyzing client business needs and translating them into technical requirements and system specifications
familiarity with multi-platform environments, including operating systems, networks, databases, and application software
• knowledge of programming concepts, data modeling, and information architecture
Technical Knowledge
You have:
• the ability to learn and understand Ministry of the Solicitor General (SOLGEN) Corrections services and their impact on public safety
• the ability to learn and understand SOLGEN Corrections applications and integrations, including Offender Tracking Information System (OTIS), Youth Offender Tracking Information System (YOTIS), Incident Report Management System (IRM) and Integrated Scheduling for Justice Video Network (JVN)
• the ability to learn and support ministry business applications, including tools such as Case Compliance Review Tool (CCRT) and Youth Risk Needs Assessment (YRNA)
Project and Service Management
You have:
• an understanding of project planning, costing, risk assessment, and resource management
• knowledge of Information Technology Infrastructure Library (ITIL) frameworks, incident/problem resolution tools and change management processes
• an understanding of Request for Proposal (RFP)/tendering processes, contract management, and service level agreements (SLAs)
• the ability to learn and understand IT strategies and government-wide policies (e.g., FIPPA) to ensure compliance and alignment
• the ability to coordinate and prioritize tasks, resolve conflicts, and maintain morale
Leadership, Stakeholder Engagement, Communication and Team Collaboration
You have:
• the ability to lead cross-functional teams and fostering high-performance collaboration
• strong interpersonal skills to build client relationships, manage expectations, and support change management
• oral and written communication skills to convey technical information to non-technical audiences
• the ability to lead discussions, present recommendations, and document technical processes clearly
• customer service techniques for Tier 3 support and user education
• skills in mentoring, coaching, and providing technical guidance to team members
• the ability to demonstrate initiative and adaptability to work independently or within a team environment
Testing Leadership and Quality Assurance
You have:
• expertise in industry-standard testing methods and tools (unit, integration, system, UAT, performance, AODA compliance)
• the ability to develop and execute detailed test plans, test cases, and documentation
• an understanding of debugging techniques and tools to identify and resolve software/hardware issues
• familiarity with quality control standards and performance criteria for IT systems
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
Why work for the Ontario Public Service?The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment. We welcome new ideas and new people, encourage learning and development, and reward achievement.
We offer:• Competitive compensation and benefits
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role
• Meaningful work supporting critical public services across Ontario
• Exposure to enterprise-scale technology initiatives and modernization projects
• A collaborative and supportive team environment with opportunities to learn and grow
• A convenient work location with easy access to public transit, restaurants, shopping, and other amenities