Lead Strategy That Supports Critical Emergency Health ServicesBehind every emergency response is a system that must be ready when it matters most. We're looking for a strategic and innovative leader to help guide the future of Ontario's emergency health and ambulance communications services.
You'll work closely with senior leaders to develop long-term strategies, advance transformational initiatives, and align ministry priorities with government objectives. If you're passionate about improving public services and making a lasting impact, this role offers an opportunity to help strengthen services that millions of Ontarians rely on every day.
Behind every effective emergency service is a team working to keep priorities aligned, decisions informed, and critical initiatives moving forward. We're looking for a strategic and highly organized professional to help support the delivery of Ontario's emergency health and ambulance communications services within a complex and fast-paced operational environment, making a real and visible impact on the first responders and communications professionals who serve Ontarians every day.
Working at the centre of a large branch, you'll partner with leaders across the organization to coordinate priorities, advance strategic initiatives, and support the development of key products that inform decision-making. From business cases and briefing materials to presentations, projects, and transformational initiatives, you'll help ensure critical work is moving forward effectively and aligned with organizational objectives.
This role offers the opportunity to collaborate closely with directors, managers, and subject matter experts while helping to drive continuous improvement and organizational change. You'll coordinate complex workstreams, monitor deliverables, identify risks and challenges, and support the successful implementation of initiatives that strengthen services relied on by communities across Ontario.
If you thrive in a dynamic environment, enjoy managing competing priorities, and are passionate about turning strategic objectives into action, this role offers a unique opportunity to make a meaningful impact while working alongside leaders who are shaping the future of emergency health services.
Learn more about the Ambulance Communication Officers: View on X – National Public Safety Telecommunicator's Week
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About the job
In this role, you will:
• help shape the ministry's long-term vision by leading strategic planning and transformation initiatives.
• provide expert advice and recommendations to senior executives on complex and high-profile issues.
• turn ideas into action by developing strategies, plans, and solutions that support government priorities.
• collaborate with a wide range of partners to build consensus, solve problems, and drive results.
• lead projects that improve services, strengthen organizational performance, and deliver meaningful outcomes for Ontarians.
What you bring to the team
Strategic Planning & Health System Knowledge
You have:
• experience supporting strategic planning, organizational priorities, or business planning initiatives.
• the ability to assess complex issues, identify risks and opportunities, and develop practical recommendations.
• an understanding of Ontario's health system, its key partners, and the opportunities and challenges shaping service delivery.
Project Leadership & Delivery
You have:
• experience leading projects, initiatives, or planning activities in a complex environment.
• the ability to manage multiple priorities and deliver high-quality work within tight timelines.
• organizational skills and a focus on continuous improvement.
Communication & Advisory Skills
You have:
• communication skills to prepare briefings, reports, presentations, and strategic recommendations.
• experience facilitating discussions, presenting information, and translating complex issues for a variety of audiences.
• the ability to provide strategic advice, influence decision-making, and build support for initiatives.
Relationship Building & Collaboration
You have:
• relationship-building skills and experience working with diverse stakeholders and partners.
• the ability to collaborate effectively, foster consensus, and navigate competing interests and priorities.
• interpersonal skills and a customer-focused approach to achieving shared goals.
Analytical & Problem-Solving
You have:
• analytical skills to assess complex issues and identify practical solutions.
• the ability to evaluate information from multiple sources and make sound recommendations.
• experience identifying emerging trends, risks, and opportunities and assessing their impact on organizational priorities.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: