Apply By: Tuesday, October 13, 2026 11:59 pm EDT

Senior Operations Manager

Job ID:
249739
Organization:
Ontario Clean Water Agency
Division:
Operations, Georgian Highlands Region
City:
North York
Position(s) language:
English
Job term:
1 Permanent
Job code:
M1011B - Technical Services16
Salary:
$97,623.00 - $141,892.00 Per year

Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every day.
Our job (and possibly yours) is also to return treated and safe water back to our lakes and rivers. At OCWA, we have a deep respect for the environment and our responsibility for the health of the communities we serve drives us.

A job at OCWA is an opportunity to make a positive impact on millions—a big responsibility. Are you ready? We think you are. So come on in. The water is perfect.

Join the management team at the Ontario Clean Water Agency (OCWA) in an exciting opportunity to lead and inspire a dynamic team in the provision of safe, client oriented, and valuable water management services in the province of Ontario.

About the job

In this role you will:
• Provide expert operational input and oversee the management and administration of efficient and safe water/wastewater treatment, distribution and collection systems.
• Supervise all aspects and impacts of capital expansion programs of water/wastewater treatment facilities.
• Provide expert operational input to the engineering, pre-design and design plans for major plant expansion.
• Ensure operating compliance with existing legislation and management systems.
• Oversee environmental compliance programs, including sampling, laboratory coordination, regulatory reporting, inspections, audits, corrective actions, and documentation management.
• Lead process optimization and continuous improvement initiatives to enhance treatment performance, equipment reliability, operating efficiency, and compliance outcomes.
• Act as the primary operational liaison with the client, providing leadership in issue resolution, service delivery, contract administration, emergency response, and client satisfaction.
• Lead/provide strategic/technical expertise, advice and policy recommendations to regional/OCWA management and regional clients/partners on preventative maintenance strategies and technical solutions to support client operations and OCWA business development objectives.

What you bring to the team


Mandatory

• Certification/license in WT, WWT, WD and WWC.
• May consider lesser qualified candidates as under fill - minimum Level OIT as specified in (Reg. 128/04 and 129/04).
• Ability to be ORO for the facility.
• Be available after regular hours to advise staff and client of operational emergencies.
• Valid driver's license.
• Must complete a health assessment upon hire by Sanofi Pasteur Limited's Occupational Health Centre (OHC), including but not limited to immunization status, potential work-related exposures to infectious materials and toxins, immunocompetency, antibody titre levels, and any other potential health hazards (e.g. noise exposure, potential allergens).

Technical Skills and Knowledge:

• Technical knowledge of the theories, principles, and practices related to wastewater treatment and collection systems; operations and processes to lead/manage regional maintenance and electrical programs and technical services related to process control and legislation/standards compliance and ensure optimum operation of regional facilities.
• Experience operating or managing complex industrial wastewater treatment facilities, water reuse systems, pharmaceutical facilities, or highly regulated industrial operations would be considered an asset.
• Technical knowledge of water treatment and distribution maintenance best practices and standards, and industrial, electrical and electronic instrumentation and control theory, principles and practices and assessment techniques for the selection, repair, troubleshooting and maintenance of a wide variety of complex control, monitoring and telemetry communication systems to plan and lead maintenance and electrical system construction, monitoring, and repair operations.
• Ability to obtain certification to the highest level of the facilities.
• Knowledge and understanding of SCADA system, alarms monitoring, Computerized Maintenance Management System (CMMS) and applicable financial programs for budgeting and presentations.
• Ability to comprehend and apply asset management practices.
• Knowledge and application of energy management principles.
• Knowledge of relevant legislation, polices, standards and procedures to manage the development and delivery of regional maintenance and electrical systems, processes and services.
• Demonstrated operational management skills to lead the day-to-day coordination and control of maintenance and electrical process services to large complex facilities, plants and systems.
• Knowledge of maintenance inspection principles and methods to lead the conducting of equipment/system reviews, regulatory inspections, and compliance and health/safety audits.
• Conceptual, analytical, problem solving and risk management skills to lead the identification and analysis of preventative maintenance issues/gaps and the research/assessment of process optimization opportunities and system/service options/strategies to meet needs.
• Post-secondary education in environment, management or skilled trades.

Skills and Ability include:

• Communication, Political Acuity and Relationship Management Skills.
• Knowledge of client business goals and directions, economic/market environmental changes that impact on client's long-term business plans.
• Demonstrated ability to develop and maintain strong client relationships and effectively communicate with senior client representatives, consultants, regulators, and stakeholders.
• Knowledge of business management practices to operate efficiently in order to realize gain while maintaining a high level of service.
• Excellent communication and negotiation skills.
• Demonstrated analytical, conceptual, consultation and problem solving skills.
• Excellent qualitative and quantitative research, planning and evaluating skills.
• Proficiency in strategically identifying research and development needs for the Agency.
• Exceptional organizational skills with demonstrated ability to prioritize well and meet strict deadlines.

Leadership Skills:

• You have demonstrated leadership experience to develop, manage and mentor a team for optimal performance and delivery of results and alignment with organization objectives.
• You have experience developing and overseeing strategic plans, policy and program initiatives.
• You have demonstrated skills in developing, building and leading organizational capacity through inclusive, positive, and values-based leadership.

Other Essential Skills:

• Knowledge of financial resources management to develop and manage department budget and capital projects.
• Knowledge of procurement policies and procedures to oversee all stages of acquisition of goods and services and prepare RFQs and RFPs.
• Demonstrated knowledge of human resources management practices, policies and guidelines.
• Demonstrated knowledge of managing multiple projects simultaneously.
• Experience managing contractor, consultant, and vendor relationships in support of operational, maintenance, and capital improvement activities.
• Leading and promoting a health and safety culture.

What's in it for you?

• Flexible learning and development opportunities
• Opportunities for career advancement and specialization with the largest provider of water and wastewater services in Ontario.
• A wide-ranging compensation structure focused on pay for certification, on-call pay, call-back pay, over-time and Overall Responsible Operator (ORO) pay.
• Work with the partner of choice for more communities than any other water and wastewater service organization in Ontario for over 30 years.
• Work with an organization committed to innovation and advanced technology.
• A defined benefit pension plan; comprehensive health plan; life and disability insurance.
• Maternity and parental leave top-up benefits including for adoptive parents.

How to Apply

All applications are to be submitted through our recruitment system – Workday.

Click the link below and search for requisitionJR486. If you are a new user, you will be prompted to create an account and upload your resume and cover letter, and submit your application.

Apply Now

When applying, please ensure the following:
1. OPS employees must include their WIN employee ID number on their application.
2. If applicable, indicate the type of water or wastewater certificate you hold, along with the corresponding license/certification number(s) in the appropriate section of the application.

OPS/OCWA's commitment to diversity, inclusion, accessibility, and anti-racism:

We are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit theOPS Anti-Racism Policy and theOPS Diversity and Inclusion Blueprint pages to learn more about the to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements ofOntario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

The Ontario Clean Water Agency is an inclusive employer and we offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of theOntario Human Rights Code. Refer to the application instructions if you require a disability-related accommodation.
The Ontario Clean Water Agency is an agency of the Province of Ontario, reporting to the Ministry of the Environment, Conservation and Parks. As the largest provider of water and wastewater services in Canada, we manage over 800 facilities from small well systems and lagoons to large water and wastewater treatment plants. Consider this opportunity if you are a motivated, team oriented individual seeking a career in the water and wastewater industry.

We thank you for your interest, and we will only contact you if we choose you for further screening or an interview.

Additional information:

Apply by:
Tuesday, October 13, 2026 11:59 pm EDT
Position details:
  • 1 English Permanent, 1755 Steeles Avenue W., North York, Toronto Region
Compensation group:
Management Compensation Plan
Work hours:
Category:
Environment
Posted on:
Friday, September 25, 2026

Note:

  • N-AQ-249739/26


How to apply:

  1. You must submit your application using only one of the methods identified below.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Be sure to quote the Job ID number for this position.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
Send application to: 

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.


All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.

Strengthening Ontario, together