Are you passionate about human rights and social justice issues?
Working independently in a small team environment, you will demonstrate your knowledge of mental health issues and advocate for the protection of clients' rights.
About the job
Reporting to the Program Manager, you will:
• Advocate on behalf of patients within the health care delivery system.
• Promote their rights and quality of care/life.
• Empower them to speak for their legal and civil rights.
• Educate clients, families and hospital staff on mental health legislation and rights.
• Identify and address systemic issues.
• Liaise with and refer clients to hospital or community agencies.
• Maintain documentation by preparing reports and compiling statistics.
What you bring to the team
Mental Health Care and Delivery Experience
• Proven ability to read, interpret, explain and apply legislation.
• Understanding of mental illnesses, knowledge of mental health treatment modalities, familiarity with the roles and responsibilities of the treatment team members and familiarity with mental health delivery system in Ontario.
•Knowledge of and experience in providing individual and systemic advocacy services.
• Knowledge of quality of care and life issues and the ability to empower individuals to self-advocate and to speak for their legal and civil rights.
Interpersonal and Influencing Skills
• Interviewing skills to conduct investigations.
• Negotiation, mediation and conflict resolution skills to resolve issues between clients and clinical staff.
• Interpersonal skills to manage clients with unique communications requirements.
• Persuasion skills to influence decision-makers when advocating changes to systems, programs or procedures within the facility.
Analyzing and Problem Solving Skills
• Ability to determine nature, scope and options for resolutions based on investigation and analysis of situations.
• Ability to identify, investigate and define systemic quality of care/quality of life issues and formulate recommendations.
• Ability to prioritize and manage caseload.
Communication and Computer Skills
• Communication and presentation skills to explain the purpose of the program, provide advice on issues and obtain support for the program.
• Computer literacy to use and maintain case management database.
Decision Making Skills
• Ability to determine legitimacy of client complaints and threshold for intervention.
• Ability to determine which systemic issues to target for intervention within the facility.
• You can develop recommendations for changes to organizational policy, processes or structure.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: