Client Support Clerk

---

Service Ontario is seeking an enthusiastic candidate to lend their strong organizational skills and attention to detail to the Enterprise Logistics and Print Branch.

---

About the job

In this role, you'll:
• prepare and distribute routine, confidential and secure documents
• sort and distribute incoming and outgoing mail
• provide document verification and support and services
• perform quality checks on digitized documents to ensure they meet client standards
• provide assistance in training co-workers, junior, new or inexperienced staff

---

What you bring to the team

Customer Service Skills:

You can provide:
• optimal customer service experiences to clients
• provide general information to clients and staff

Office Administration Knowledge and Skills:

You can:
• handle incoming/outgoing mail processing noting security and confidentiality requirements
• handle physical and electronic records management operations for storage and retention purposes and for easy retrieval
• ensure work is completed within established time frames

Technical Skills:

• You have keyboarding skill to input/retrieve data in a consistent format with accuracy, on various databases
• You can sort, collate and scan documents

Attention to Detail and Problem-Solving Skills

• ensure completeness and accuracy of digital documents
• organize and carry out a range of data entry, verification and validation procedures
• identify, document and report inconsistencies and errors associated with data

---

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

---

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

---

Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• N-MG-250149/26(3)

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.