Apply By: Thursday, October 20, 2011 11:59 pm EDT
Competition Status: Position Filled
Approximately 235 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Organization:
Ministry of Community and Social Services
Division:
Ontario Disability Support Program
Position(s) language:
Bilingual English/French
Job code:
06OAD - Office Administration 06
Salary:
$21.10 - $24.38 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
The Ministry of Community and Social Services and Ministry of Children and Youth Services, Ontario Disability Support Program (ODSP) seek your highly motivated, client centered skills to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.
About the job
As a customer service provider and member of the program delivery team, you will:
• respond to telephone calls
• provide general program information on program requirements to callers
• process mail
• maintain client filing systems and fully utilize database information to process forms and documents
What you bring to the team
Mandatory requirements
Mandatory requirements:
• You must have a language proficiency in English and oral French at the advanced level.
Knowledge:
• proven knowledge of general office procedures, practices and office equipment
• ability to acquire, apply and interpret knowledge of the regulations, policies and guidelines governing the Ontario Disability Support Program (ODSP)
Customer service and communication skills:
• ability to provide high quality customer service in a timely and accurate manner
• strong customer service skills to deal effectively with a high volume of clients with disabilities in person and by telephone contact
• demonstrated communication and interpersonal skills to provide correspondence and information in writing, in person and by phone to clients
• awareness of and sensitivity to various client disabilities while always being tactful and demonstrating diplomacy and confidentiality
Organizational and time management skills:
• ability to organize and coordinate workflow
• skills to assess priorities to meet competing deadlines
• demonstrated ability to support team work and colleagues
Technical Skills:
• ability to work in a fully automated environment (using on-line databases and various Windows based computer applications such as: Word, Excel, electronic mail to input and access client information and produce reports, forms and letters)
Note:
• The successful candidate will be required to consent to and successfully pass a search by the Ontario Provincial Police, through the Canadian Police Information Centre (CPIC).
Apply by:
Thursday, October 20, 2011 11:59 pm EDT
Position details:
- 1 Bilingual English/French Permanent, 199 Larch Street, Sudbury, North Region
Compensation group:
Ontario Public Service Employees Union
Category:
Administrative and Support Services
Posted on:
Wednesday, October 5, 2011
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together