Competition Status: Position Filled
Approximately 269 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Bilingual Enforcement Services Officer (Talent Pool)
Organization:
Ministry of Community and Social Services
Division:
Family Responsibility Office
Language of Position(s):
Bilingual English/French
Job Term:
Permanent, Temporary (up to 6 months)
Job Code:
03521 - Executive Officer 1 (B/U)
Salary:
$1,055.16 - $1,295.59 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Our mission is to help families meet their support obligations. We do this by working together with our clients and partners to develop constructive relationships and address challenges while treating everyone with fairness and respect. If you are a dynamic, self-starter and looking for rewarding employment, this is your opportunity to make a difference by providing high quality client-focused service in a fast-paced, high-volume office.
Please note: The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list, which may be used to fill upcoming opportunities for up to twelve months.
What can I expect to do in this role?
• Research and analyze court orders, legal documents and other manual and computerized data/information and take appropriate enforcement action
• Take client calls and make outbound calls to determine the nature, scope, degree and impact of family support problems, defuse conflict situations, negotiate and resolve sensitive issues
• Educate and inform clients, partners and stakeholders regarding cases, services and related issues by phone and correspondence
• Manage a large caseload and meet ministry confidentiality provisions
• Utilize word processing software and other case management, financial and program data bases and computer applications to research/access data, update case information and prepare reports
Please note: candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.
How do I qualify?
Qualifications - Mandatory
• You are proficient in oral and written French at the advanced level
Technical Skills
• You have the ability to interpret, apply, and explain applicable legislation, policies and procedures to determine appropriate enforcement action
• You understand court systems to interpret court orders and other legal documents, ensure compliance, and explain court processes and decisions to clients
• You have computer skills to research and access data, update financial information records, and prepare correspondence
Customer Service, Communication, and Interpersonal Skills
• You can tactfully deal with the public on sensitive issues
• You have facilitation skills to collaborate with a wide variety of stakeholders
• You can prepare various reports and correspondence
Organizational and Teamwork Skills
• You have the ability to organize work and caseload using time management tools
• You can work independently as well as part of a team
Analytical, Problem-Solving, and Investigative Skills
• You can research, analyze, and assess financial documents and update financial information records and databases
• You can negotiate payment arrangements with clients
• You can enforce and manage the resolution of complex issues in accordance with court orders, legal documents, and legislation
• You have investigative and conflict resolution skills to deal with sensitive issues and determine appropriate resolution
Additional Information:
Address:
- Bilingual English/French Permanent, 1201 Wilson Ave, Downsview, Toronto Region
- Bilingual English/French Temporary, duration up to 6 months, 1201 Wilson Ave, Downsview, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
6
Category:
Customer and Client Services
Posted on:
Wednesday, October 31, 2012
Note:
- This ad is also available in French.
- The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
- The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list, which may be used to fill upcoming opportunities for up to twelve months.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, November 22, 2012 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
