Apply By: Thursday, November 22, 2012 11:59 pm EST
Competition Status: Position Filled

Approximately 269 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

To look for other job opportunities that match your skills and experience go to Job Search. You may also subscribe to our Job Alert service to receive emails when new jobs open up that match your determined search criteria.

Thank you for your interest in the Ontario Public Service.


Ministry of Community and Social Services
Family Responsibility Office
Job Term:
Permanent, Temporary (up to 6 months)
Job Code:
03521 - Executive Officer 1 (B/U)
$1,055.16 - $1,295.59 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
Our mission is to help families meet their support obligations. We do this by working together with our clients and partners to develop constructive relationships and address challenges while treating everyone with fairness and respect. If you are a dynamic, self-starter and looking for rewarding employment, this is your opportunity to make a difference by providing high quality client-focused service in a fast-paced, high-volume office.

Please note: The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list, which may be used to fill upcoming opportunities for up to twelve months.

What can I expect to do in this role?

• Research and analyze court orders, legal documents and other manual and computerized data/information and take appropriate enforcement action
• Take client calls and make outbound calls to determine the nature, scope, degree and impact of family support problems, defuse conflict situations, negotiate and resolve sensitive issues
• Educate and inform clients, partners and stakeholders regarding cases, services and related issues by phone and correspondence
• Manage a large caseload and meet ministry confidentiality provisions
• Utilize word processing software and other case management, financial and program data bases and computer applications to research/access data, update case information and prepare reports

Please note: candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.

How do I qualify?

Qualifications - Mandatory

• You are proficient in oral and written French at the advanced level

Technical Skills

• You have the ability to interpret, apply, and explain applicable legislation, policies and procedures to determine appropriate enforcement action
• You understand court systems to interpret court orders and other legal documents, ensure compliance, and explain court processes and decisions to clients
• You have computer skills to research and access data, update financial information records, and prepare correspondence

Customer Service, Communication, and Interpersonal Skills

• You can tactfully deal with the public on sensitive issues
• You have facilitation skills to collaborate with a wide variety of stakeholders
• You can prepare various reports and correspondence

Organizational and Teamwork Skills

• You have the ability to organize work and caseload using time management tools
• You can work independently as well as part of a team

Analytical, Problem-Solving, and Investigative Skills

• You can research, analyze, and assess financial documents and update financial information records and databases
• You can negotiate payment arrangements with clients
• You can enforce and manage the resolution of complex issues in accordance with court orders, legal documents, and legislation
• You have investigative and conflict resolution skills to deal with sensitive issues and determine appropriate resolution

Additional Information:

  • Bilingual Permanent, 1201 Wilson Ave, Downsview, Toronto Region
  • Bilingual Temporary, duration up to 6 months, 1201 Wilson Ave, Downsview, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Customer and Client Services
Posted on:
Wednesday, October 31, 2012
  • This ad is also available in French.
  • The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
  • The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list, which may be used to fill upcoming opportunities for up to twelve months.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, November 22, 2012 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is

You must enable JavaScript in your browser to access full functionality on the OPS Careers website.

Vous devez activer JavaScript dans votre navigateur pour avoir accès à toutes les fonctionnalités du site Carrières dans la FPO.

Ontario Logo / Logo de l'Ontario
This site is maintained by the Government of Ontario
Ce site est mis à jour par le gouvernement de l'Ontario

Privacy | Important Notices
Confidentialité | Avis importants

© Queen's Printer for Ontario, 2007
© Imprimeur de la Reine pour l'Ontario, 2007