Bilingual Enforcement Services Officer (Talent Pool)

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Our mission is to help families meet their support obligations. We do this by working together with our clients and partners to develop constructive relationships and address challenges while treating everyone with fairness and respect. If you are a dynamic, self-starter and looking for rewarding employment, this is your opportunity to make a difference by providing high quality client-focused service in a fast-paced, high-volume office.

Please note: The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list, which may be used to fill upcoming opportunities for up to twelve months.

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About the job

• Research and analyze court orders, legal documents and other manual and computerized data/information and take appropriate enforcement action
• Take client calls and make outbound calls to determine the nature, scope, degree and impact of family support problems, defuse conflict situations, negotiate and resolve sensitive issues
• Educate and inform clients, partners and stakeholders regarding cases, services and related issues by phone and correspondence
• Manage a large caseload and meet ministry confidentiality provisions
• Utilize word processing software and other case management, financial and program data bases and computer applications to research/access data, update case information and prepare reports

Please note: candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.

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What you bring to the team

Qualifications - Mandatory

• You are proficient in oral and written French at the advanced level

Technical Skills

• You have the ability to interpret, apply, and explain applicable legislation, policies and procedures to determine appropriate enforcement action
• You understand court systems to interpret court orders and other legal documents, ensure compliance, and explain court processes and decisions to clients
• You have computer skills to research and access data, update financial information records, and prepare correspondence

Customer Service, Communication, and Interpersonal Skills

• You can tactfully deal with the public on sensitive issues
• You have facilitation skills to collaborate with a wide variety of stakeholders
• You can prepare various reports and correspondence

Organizational and Teamwork Skills

• You have the ability to organize work and caseload using time management tools
• You can work independently as well as part of a team

Analytical, Problem-Solving, and Investigative Skills

• You can research, analyze, and assess financial documents and update financial information records and databases
• You can negotiate payment arrangements with clients
• You can enforce and manage the resolution of complex issues in accordance with court orders, legal documents, and legislation
• You have investigative and conflict resolution skills to deal with sensitive issues and determine appropriate resolution

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Additional information:

Note:

• This ad is also available in French.
• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list, which may be used to fill upcoming opportunities for up to twelve months.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.