Apply By: Monday, November 26, 2012 11:59 pm EST
Competition Status: Position Filled
Approximately 162 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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INFORMATION RESOURCE AGENT
Organization:
Ministry of Agriculture, Food and Rural Affairs
Division:
Client Services
Position(s) language:
Bilingual English/French
Job code:
60702 - Agricultural Specialist 2
Salary:
$959.28 - $1,159.93 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you enjoy providing a great customer service experience?
If so, consider this opportunity to work with a team of professionals in our Agricultural Information Contact Centre.
About the job
In this role you will:
• respond to client inquiries and requests (via telephone, email, fax, etc.)
• provide technical advice and advisory services on a range of farm, agri-business and rural business inquiries
• refer clients to program staff for detailed assistance
• assist with the development and maintenance of the centre's information database
• monitor and assess the centre's services and technologies
What you bring to the team
Mandatory requirement:
• oral and written English and French language skills at the advanced level
• ability to travel to remote locations not accessible by public transit
Communication and customer service skills:
• to serve client in a call centre environment
• to provide oral and written explanations and advice to clients
• to tactfully manage emotional clients
Analytical, listening and probing skills:
• to assess and identify client needs
• to research and retrieve relevant information in order to provide a response
Knowledge of farm, agri-business and rural business:
• general understanding of agricultural production, management and marketing practices
• general understanding of rural economic development techniques
Other important skills:
• organizational and planning skills to determine work priorities in a high volume environment
• ability to work effectively in a team environment
• proficiency with a variety of computer software applications (eg. word processing, spreadsheet, database, presentation, internet, email, etc.)
Apply by:
Monday, November 26, 2012 11:59 pm EST
Position details:
- 1 Bilingual English/French Permanent, 1 Stone Road West, Guelph, West Region
Compensation group:
Ontario Public Service Employees Union
Category:
Customer and Client Services
Posted on:
Friday, November 9, 2012
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together