REGIONAL CASE COORDINATOR

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Are you able to work collaboratively and bring resolution to challenging or complex issues? Then bring your skills to the Employee Health, Safety and Wellness Branch, Ministry of Government Services, where you will provide disability management specialist services to clients.

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About the job

You will:

•facilitate occupational and non-occupational return to work (RTW) and employment accommodation (EA)
•assist client ministries in compliance with legislation and government/ministry policies
•manage case files by researching and gathering all relevant material including confidential health-related information
•support program development, implementation and management

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What you bring to the team

Technical Skills:

•You have EA/RTW case management expertise with ability to interpret medical information and identify rehabilitation/accommodation options
•You have knowledge of and ability to interpret human resource and labour relations policies, principles, techniques, collective agreements and legislation related to disability management
•You have strong working knowledge of benefits administration and systems and other income support programs
•You have knowledge of confidentiality and privacy issues related to personal health information, and relevant trends and developments to influence or suggest improvements to programs and processes
•You have knowledge of ergonomic principles
•You have the ability to conduct a job task analysis
•You are proficient in computers and have knowledge of software applications to manage case data, prepare reports, presentations, briefing materials and complex research materials

Research, Analytical and Evaluation Skills:

•You have experience researching and analyzing case information to develop effective case management strategies, initiatives and solutions to support case resolution and legislative/program compliance
•You use analytical skills to determine and recommend appropriate action, to interpret health-related information, deal with issues, and identify barriers to case resolution

Planning and Organizational Skills:

• You are skilled at planning, organizing and coordinating work priorities with related areas and within operational and legislative deadlines

Consultation and Communication Skills:

•You have consultation skills to provide expert advice on sensitive EA/RTW matters
• You have ability to deal professionally with a broad range of clients and stakeholders including employees, managers, health professionals and bargaining agents
• You have communication skills to develop and present: reports, recommendations, proposed guidelines and best practices, draft procedures, briefing notes, and educational materials

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Additional information:

Note:

• T-MG-48002/12

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.