Operations Manager

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Do you consider yourself a great leader? If so, bring your innovative leadership skills to the Thunder Bay Production and Verification Services Branch where you will lead service delivery and optimize staff performance.

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About the job

In this challenging role, you will:

• provide leadership by managing and optimizing staff performance, effectively building teams and maximizing employee engagement and empowerment
• provide strategic advice and direction
• review and evaluate business practices, risk, customer services levels and quality standards
• develop and execute a variety of strategies, tactical plans and control mechanisms

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What you bring to the team

Management and Leadership Knowledge

• You have proven strategic leadership experience
• You have the ability to manage and direct staff and strengthen employee performance while driving operational excellence in a diverse and complex environment
• You have the knowledge of human resources and labour relations management and practices to effectively lead, train, evaluate and develop staff
• You have the ability to apply principles, directives, collective agreements and guidelines relating to human resources
• You have knowledge of risk and change management strategies, issues analysis and political acuity

Communication, Organizational and Analytical Skills

• You have strong communication, presentation and consultation skills in order to effectively convey business materials, provide advice, make recommendations and manage relationships with internal and external clients
• You have a demonstrated ability to analyze, manage and resolve issues
• You have proven organizational and planning skills
• You have the ability to act as a leader to facilitate change and manage projects and new initiatives

Technical Knowledge

• You have knowledge and experience utilizing recognized service delivery principles, processes, trends, benchmarking and best business practices in customer service
• You have knowledge of policy development and political decision-making
• You have the ability to interpret and apply relevant legislation
• You have knowledge of budgeting techniques and controllership practices
• You have demonstrated experience coordinating and providing leadership across multiple business functions including customer service personnel, administration and financial administration

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Additional information:

Note:

• Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
• T-MG-48568/12

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.