Apply By: Wednesday, January 23, 2013 11:59 pm EST
Competition Status: Posting Closed
Approximately 3693 individuals applied for this opportunity.
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CASE WORKER (TALENT POOL)
Organization:
Ministry of Community and Social Services
Division:
Ontario Disability Support Program
City:
North York, Scarborough, Toronto
Position(s) language:
English
Job term:
Permanent, Temporary
Job code:
10503 - Welfare Field Worker 2
Salary:
$1,121.25 - $1,346.88 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Your strong client-focused, consultation and analytical expertise is needed to deliver the Ontario Disability Support Program (ODSP), using a case management approach.
Please note: The number of positions to be filled have not been identified at this time. This competition will be used to create an eligibility list to fill upcoming permanent and temporary opportunities and may be used for up to twelve months.
Candidates may be assigned to work at any one of the following locations:
Work Locations:
• 1870 Wilson Avenue, North York
• 770 Birchmount Road, Scarborough
• 385 Yonge Street, Toronto
• 47 Sheppard Avenue East, North York
About the job
• Provide customer service and consultation to clients
• Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• Make adjustments to entitlements and resolve conflict situations
• Explain legislation and ministry initiatives
• Prepare a range of communication materials
• Plan and deliver information sessions to clients and stakeholders, on community-based employment supports
What you bring to the team
Customer Service and Communication Skills
• You can provide effective customer service to clients with disabilities
• You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• You have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• You demonstrate sensitivity towards diversity and inclusion of applicants, clients, and co-workers
• You have interviewing skills to conduct interviews with clients by phone or in person
• You have effective listening skills to determine client needs and make appropriate referrals
Knowledge
• You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• You have knowledge of labour market trends
• You are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions
Analytical, Planning, and Organizational Skills
• You demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• You have demonstrated analytical skills to collect, document and evaluate information
• You are able to work in a team environment
Apply by:
Wednesday, January 23, 2013 11:59 pm EST
Position details:
- English Temporary, duration up to 12 months, 385 Yonge St, Toronto, Toronto Region or 770 Birchmount Rd, Scarborough, Toronto Region or 47 Sheppard Ave E, North York, Toronto Region or 1870 Wilson Ave, North York, Toronto Region
- English Permanent, 385 Yonge St, Toronto, Toronto Region or 770 Birchmount Rd, Scarborough, Toronto Region or 47 Sheppard Ave E, North York, Toronto Region or 1870 Wilson Ave, North York, Toronto Region
Compensation group:
Ontario Public Service Employees Union
Category:
Customer and Client Services
Posted on:
Wednesday, January 2, 2013
Note:
- The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
- The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list to fill upcoming permanent and temporary opportunities and may be used for up to twelve months.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together