Client Services Representative

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The Ministry of Attorney General, Court Services Division, Ottawa Courthouse, requires one bilingual individual to provide clerical, cashier and counter services for the efficient operation of a court office.

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About the job

In this role you will:

- Receive/process and issue court documents at a public counter, ensuring accuracy and completeness of filings;
- Sign, seal, issue/process a variety of documents such as certificates & notice of applications;
- Respond to telephone/counter inquires;
- Provide information on status of cases and procedural instructions to clients, legal profession and other agencies;
- Prepare, issue and sign court orders for unrepresented litigants;
- Prepare release documents for in-custody clients;
- Receive/review court orders, process and return completed orders;
- Set dates/trial times;
- Prepare court lists for such as motions, case conferences and other related court events;
- Compose routine correspondence;
- Operate cash register;
- Collect all relevant fees, process payments and issue invoices;
- Prepare deposits;
- Input/update cases on Court Computerized Systems;
- Record statistical data;
- Maintain filing systems;
- Provide administrative/clerical support to the court office.

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What you bring to the team

Mandatory requirements

French Language skills at the Advanced Level (oral and written) are required.

Knowledge and Skill:

- Direct knowledge of the procedures, rules, acts, statutes, legislation and directives relevant to the Superior Court of Justice and Ontario
Court of Justice (Civil, Criminal);
- Direct knowledge of court practices/ procedures;
- Knowledge of office procedures/ practices to provide administrative/clerical support to the court office and maintain filing systems.
- Demonstrated organizational, analytical and interpersonal skills;
- Written/oral communication skills to respond to telephone/counter inquires and compose routine correspondence;
- Ability to use personal computer and related software such as MSWord/Excel and computerized systems (FRANK, ICON), keyboarding skills.
- Accuracy/attention to detail to record statistical data and prepare, issue and sign court orders for unrepresented litigants;
- Tact and discretion to deal effectively with the public, judiciary/legal profession to provide information on status of cases and procedural
instructions to clients, legal profession and other agencies;
- Ability to set priorities and complete work to strict deadlines;
- Ability to work independently and as a team player in a high volume environment;
- Knowledge of cash control practices; ability to handle cash and operate cash register; mathematical skills.

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Additional information:

Note:

• This ad is also available in French.
• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• The number of positions to be filled have been identified at this time. This competition will be used to create an eligibility list to fill upcoming opportunities within the next twelve months for unilingual and bilingual positions.
• E-AG-49123/12

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.