Administrative Assistant

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The Ontario Victim Services Secretariat seeks a motivated person to be the first point of contact for the Victim/Witness Assistance Program (VWAP) to provide clients with program and services information, to provide client assistance and a full range of administrative services in a fast-paced environment.

This position is for 18.125 hours per week. Possibility of working 2 days one week and 3 days the next week. Will be determined by Hiring Manager.

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About the job

You will be:
- Responding to/recording inquiries, referring issues to appropriate staff;
- Receiving and reviewing incoming files and materials to determine priorities;
- Establishing/maintaining office filing systems, data input, extracting and formatting data to prepare statistics and routine correspondence;
- Maintaining reception area/waiting room and office equipment;
- Arranging meetings/coordinating appointments;
- Assisting in training/orientation.

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What you bring to the team

Mandatory requirements

Typing to Ministry Standards (50wpm);
Valid Driver's Licence;
Ability to travel to other locations.

Related Skills and Knowledge:

- Demonstrated communication/interpersonal skills;
- Proven customer service skills;
- Ability to apply judgment/tact/sensitivity and diplomacy;
- Demonstrated organizational skills;
- Experience/knowledge of office administrative processes/procedures such as financial reconciliation and office expenditures;
- Ability to acquire and apply knowledge of the criminal justice system, victims' issues (e.g., child abuse, sexual assault, domestic violence, homicide, etc.), the Freedom of Information and Protection of Privacy Act, VWAP services and objectives;
- Analytical/problem solving skills;
- Proficiency in MS Office software, operating database systems and internet web-based applications;
- Knowledge of basic arithmetic;
- Ability to interpret and apply policies/procedures and legislation.

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.