CLIENT SERVICES REPRESENTATIVE

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Do you enjoy working in a fast paced environment with challenging work? If so, consider this opportunity with the Ministry of the Attorney General, Superior Court of Justice & Ontario Court of Justice in Kitchener!

In this role, you will be responsible for providing customer service at a public counter in a fast paced environment as well, as clerical and cashier duties.

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About the job

You will:
• receive, review, process and issue court documents at a public counter;
• prepare court documents in electronic format;
• respond to telephone/counter inquiries and provide information to clients, legal professionals, etc.;
• provide information and assistance regarding procedures for completing and filing forms according to local practices, policies and applicable rules;
• collect fees, process payments, and issue invoices;
• input/update cases on court computerized systems; and,
• maintain filing systems and provide administrative/clerical support.

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What you bring to the team

Communication and Customer Service skills:

• You have demonstrated customer service, interpersonal and communication skills to assist a diverse clientele by explaining complex processes and working collaboratively with others;
• You have professionalism, tact, discretion and judgment to provide information to clients and legal professionals;

Administrative skills:

• You have demonstrated organizational and time management skills in order to meet deadlines and set priorities in a high pressure and fast paced environment;
• You value accuracy and attention to detail in your work;
• You have analytical skills to receive, record and schedule court documents at the public counter;

Knowledge:

• You have the ability to acquire and apply knowledge of court practices and procedures as well as relevant legislation;
• You have knowledge of personal computer software packages such as word processing, spreadsheet and database applications; and,
• You have knowledge of office administration and basic mathematical skills to collect fees and process payments.

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.