Apply By: Tuesday, January 22, 2013 11:59 pm EST
Competition Status: Position Filled
Approximately 125 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Organization:
Ministry of Labour
Division:
Operations Division
Position(s) language:
Bilingual English/French
Job code:
10OAD - Office Administration 10
Salary:
$24.62 - $28.97 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Here is an opportunity to use your superior customer service skills to provide information to the public on the Occupational Health and Safety Act for the Ministry of Labour.
About the job
You will provide information and resolve telephone and written inquiries by advising clients of their legislative rights and obligations regarding the Occupational Health and Safety Act and all regulations under the Act.
What you bring to the team
Mandatory requirements:
• you have oral French language skills at an advanced level
Working with policies, procedures and information:
• you have experience interpreting and explaining legislation, regulations, policies and practices
Communication and telephone customer service skills:
• you have strong oral communication and interpersonal skills to provide information to the public
• you are able to provide accurate and consistent information to clients
• you have knowledge of call management techniques
• you have active listening, comprehension and probing skills
• you have strong written communication skills to prepare event details and liaise with internal contacts
General skills:
• you have research, analytical and problem solving skills to assess and resolve complaints
• you can identify contentious issues and work under pressure
• you have experience using a variety of computer software to access and research information and prepare various reports
Apply by:
Tuesday, January 22, 2013 11:59 pm EST
Position details:
- 1 Bilingual English/French Temporary, duration up to 6 months, 119 King Street West, Hamilton, West Region
Compensation group:
Ontario Public Service Employees Union
Category:
Customer and Client Services
Posted on:
Tuesday, January 8, 2013
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together