CASEWORKER (TALENT POOL)

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Your strong client focused, consultation and analytical expertise is needed to deliver the Ontario Disability Support Program (ODSP) using a case management approach.

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About the job

You will:

• Provide customer service and consultation to clients.
• Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports.
• Make adjustments to entitlements and resolve conflict situations.
• Explain legislation and ministry initiatives.
• Prepare a range of communication materials.
• Plan and deliver information sessions to clients and stakeholders, on income and community-based employment supports.

Please note: this competition refers to bilingual and unilingual positions.

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What you bring to the team

CUSTOMER SERVICE AND COMMUNICATION SKILLS:

• You can provide effective customer service to clients with disabilities.
• You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations.
• You have effective communication and consulting skills to write clear, concise reports and conduct information sessions.
• You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers.
• You have interviewing skills to conduct interviews with clients by phone or in person.
• You have effective listening skills to determine client needs and make appropriate referrals.

KNOWLEDGE:

• You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities.
• You have knowledge of labour market trends.
• You are able to interpret and apply legislation in order to review/ determine program eligibility and identify infractions.

ANALYTICAL, PLANNING AND ORGANIZATION SKILLS:

• You demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines.
• You have demonstrated analytical skills to collect, document and evaluate information.
• You are able to work in a team environment.

MANDATORY:

Bilingual position: Proficiency in English and in advanced oral and written French.

Please note: This competition may be used to fill any future positions becoming available, within the next 18 months, with the Ontario Disability Support Program at locations within 125 km of those identified here.

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Additional information:

Note:

• This ad is also available in French.
• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list to fill upcoming opportunities within the next eighteen (18) months.
• The minimum salary rates identified in this posting are subject to revision as a result of the recently agreed to OPSEU collective agreement covering the period of January 1, 2013 to December 31, 2014.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.