Student - Technical IT Assistant

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*Targeted to Post-Secondary students*

This job posting represents multiple positions within different ministries and locations across Ontario. Ministry and job location details are listed below. You are required to identify the ministries and cities you are interested in applying to. Note: relocation expenses are not covered by ministries.

Applications are accepted online. Resumes and cover letters are not accepted. Describe your skills, knowledge and relevant paid work or volunteer experience in the related questions on the application form.

To assist you with the application process please visit the Summer Employment Opportunities website and view the following resources:
- (a href='http://www.gojobs.gov.on.ca/SEOEligibilityCriteria.asp') Eligibility Requirements (/a)
- (a href='http://www.gojobs.gov.on.ca/SEOKeyResources.asp') Student Application Guide (/a) -item 1 in Key Resources
- (a href='http://www.gojobs.gov.on.ca/SEOKeyResources.asp') Explanation of Rating Scale for Application Questions (/a) -item 2 in Key Resources

Ministry of Attorney General
1 position at 330 University Ave, Toronto
1 position at 99 Wellesley St, Toronto
1 position at 700 Bay St, Toronto

Ministry of Citizenship and Immigration
2 positions at 123 Edward St, Toronto - 2 positions are bilingual

Ministry of Government Services
3 positions at 1201 Wilson Ave, Downsview
7 positions at 222 Jarvis St, Toronto
1 positions at 375 University Ave, Toronto

Ministry of Health and Long-Term Care
4 positions at 5700 Yonge St, North York

Ministry of Labour
1 position at 505 University Ave, Toronto

Ministry of Training, Colleges and Universities
1 position at 900 Bay St, Toronto

Ministry of Transportation
1 position at 1201 Wilson Ave, Downsview

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About the job

Work Description:

• Support staff with delivering desktop support to meet client information technology needs

You may be required to work on some or all of the following tasks:
• Provide technical support to clients by email, phone, in person, or using remote access
• Assist with Investigating, analyzing and resolving all operational incidents, requests for change; determine root causes and develop solutions that consider systems administration, technical, operational and service problems
• Plan, organize, coordinate and manage daily assigned work
• Work may require experience specified/listed in the questions below

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What you bring to the team

Mandatory requirements

Some positions require students to be 15-24 years of age (or 15-29 years of age if you are a person with a disability) due to program funding.

Some positions may require the successful candidate(s) to undergo a personal security screening check as a condition of employment.

Some positions may require candidate(s) to be bilingual in English and French.

Qualification Requirements:

Communication and Interpersonal Skills
• You apply your written communication skills to prepare a variety of documents (e.g. reports, document findings, record data, presentations, meeting minutes, etc.)
• You apply your consultation and oral/listening communications skills to understand clients needs and requirements and share your knowledge with staff and/or clients
• You apply your initiative and interpersonal skills to work collaboratively within a multi-disciplinary team

Technical Skills and Knowledge
• You apply your knowledge of theory and principles of IT process including incident, problem and change management and related methods, techniques, practices and standards
• You apply your knowledge and/or experience in translating technical terminology and approaches into plain language for non-technical users
• You apply your problem solving, investigative and evaluation skills to investigate, evaluate and resolve systems, operational and service issues
• You apply your experience using Microsoft Office product suite, such as word processing (Word), spreadsheets (Excel), databases; email and Internet to conduct research and prepare a variety of documents

Analytical and Organizational Skills
• You apply your planning and organizational skills to collect, organize, review and verify information/data through review of files, reports, and other means
• You work independently or as part of a team; you plan, organize and prioritize your time to meet competing deadlines

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Additional information:

Note:

• This ad is also available in French.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.