TEAM REPRESENTATIVE

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Are you seeking to expand your skill set and thrive on providing outstanding customer service? Do you have experience and success working in a fast-paced, high-volume team environment? If so, consider this challenging opportunity within ServiceOntario.

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About the job

In this role you will:

• Work in a team environment to process intake of vital event documents and customer service requests (internal and external)
• Deal calmly and effectively with clients over the phone and in person to provide accurate information
• Review and process documents for accuracy, completeness and compliance with legislation
• Data entry of information into a database
• Process all requests in a timely manner to meet time frames
• Assist clients in resolving issues in order to register vital events
• Build and maintain relationships with various partners

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What you bring to the team

Technical Knowledge and Interpretation Skills

• You are able to interpret and apply relevant legislation, programs and policies required to process registration and services
• You have proven ability to maintain confidentiality and security of personal and confidential information

Problem Solving and Analytical Skills

• You can interpret and evaluate information for accuracy and completeness and ensure compliance to legislation and policies
• You are able to investigate and compile information to make decisions

Communication and Interpersonal Skills

• You demonstrate tact and diplomacy when dealing with the public, businesses and clients
• You can work effectively as a member of a team in a fast-paced, high pressure environment

Computer Skills

• You can operate technical equipment to process documents, customer service requests and generate correspondence
• You are proficient with computer programs including word processing and imaging software

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• The minimum salary rates identified in this posting are subject to revision as a result of the recently agreed to OPSEU collective agreement covering the period of January 1, 2013 to December 31, 2014.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.