Manager, Centralized Collections Unit

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The Ministry of Government Services, Ontario Shared Services, is seeking dynamic leaders who can inspire staff, deliver collections services and promote excellent customer service.

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About the job

In this role, you will:
• manage and coordinate the provision of collection services
• lead, motivate and develop staff in a customer-focused environment
• provide advice on collections management
• develop and manage stakeholder relationships
• effectively develop and communicate business processes and operational procedures
• provide policy interpretation, advice and support to client management, staff and stakeholders

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What you bring to the team

Leadership and Management Skills

• You have experience managing staff in a unionized workplace
• You have experience managing staff to deliver results and meet performance measures
• You have demonstrated leadership and mentorship skills, including coaching, performance management, and team building
• You have the demonstrated ability to plan and manage material, financial and human resources, including labour relations issues(e.g. attendance management, discipline)
• You can foster an inclusive work environment with employees and stakeholders

Financial Administration Knowledge

• You have demonstrated knowledge of accounting and financial management principles and practices
• You have the ability to interpret and apply financial and accounting policies, guidelines, administrative practices and related legislation
• You have experience in accounts receivable and collections practices
• You have experience in financial analysis, revenue management budgeting and accounting
• You understand computer systems and applications used in financial administration

Program Delivery Expertise

• You can develop, implement and monitor performance measures to ensure effective, efficient operations
• You have good analytical skills to analyze program and client service requirements, predict future needs, resolve problems, and assess operational performance data
• You have experience managing and responding to program issues

Communication and People Skills

• You have demonstrated communication, consulting and business relationship skills to develop and maintain business relationships with a range of internal and external contracts
• You have proven written communication skills to prepare briefing notes, senior official correspondence, unit policies and procedures
• You have negotiation and mediation skills to address program issues and make recommendations

Change Management Skills

• You have proven ability to analyze program requirements and predict future needs
• You have demonstrated organizational and decision-making skills to direct and manage the direction of the branch and its staff

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Additional information:

Note:

• T-MG-52088/13(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.