Student - Customer Service Clerk

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*Targeted to High-School students*

This job posting represents multiple positions across Ontario. Location details are listed below. You are required to identify the ministries and cities you are interested in applying to. Note: relocation expenses are not covered by ministries.

Applications are accepted online. Resumes and cover letters are not accepted. Describe your skills, knowledge and relevant paid work or volunteer experience in the related questions on the application form.

To assist you with the application process please visit the Summer Employment Opportunities website and view the following resources:
- (a href='http://www.gojobs.gov.on.ca/SEOEligibilityCriteria.asp') Eligibility Requirements (/a)
- (a href='http://www.gojobs.gov.on.ca/SEOKeyResources.asp') Student Application Guide (/a) -item 1 in Key Resources
- (a href='http://www.gojobs.gov.on.ca/SEOKeyResources.asp') Explanation of Rating Scale for Application Questions (/a) -item 2 in Key Resources

Detailed Position Breakdown:

Ministry of Government Services
1 position at 14 Gable Ln, K7M 9A7, Kingston

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About the job

Work Description:

• Support staff in providing assistance to public and/or internal inquiries
• Support staff in providing assistance with administrative and clerical services to ensure effective and efficient administrative operations
You may be required to work on some or all of the following tasks:
• Reception duties and/or counter services support; process payments and perform basic mathematical calculations accurately
• Make copies of correspondence and other printed material for branch/unit meetings
• Maintain filing system and office files by regularly updating key documents (e.g. employee telephone directory, emergency contact list etc.); reorganizing or collating information as and when required
• Perform basic data entry functions and prepare documents
• Plan, organize, coordinate and manage daily assigned work
• Work may include experience specified/listed in the questions below

The following skills will be developed on the job:
• Verbal, written and listening communication skills by understanding processes and guidelines & preparing documents (e.g. basic reports, recording data etc.)
• Verbal, written, listening communication skills and customer service skills by performing reception duties, responding to phone, emails, and in-person inquiries
• Basic mathematical skills to perform cash handling duties
• Organizational skills by collecting and organizing files, reports and other documents
• Time management skills by working in a busy environment to meet deadlines
• Interpersonal skills by working collaboratively within a multi-disciplinary team

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What you bring to the team

Mandatory requirements

Some positions require students to be 15-24 years of age (or 15-29 years of age if you are a person with a disability) due to program funding.

Some positions may require the successful candidate(s) to undergo a personal security screening check as a condition of employment.

Skills

Required Skills & Work Habits:
• Follow directions and seek clarification
• Attention to detail to record information accurately and to process and prepare administrative paperwork and payments
• Work in collaboration with others in a team setting and take initiative
• Being punctual

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.