Long-Term Care HOMES ASSESSMENT AND TRIAGE OFFICER

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Are you a nursing professional interested in promoting the health, safety, dignity and rights of residents in Ontario's Long-Term Care (LTC) Homes?

If so, we have a job for you.

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About the job

In these positions, you will:
• gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario
• determine the severity of the information received and outline the associated risks to residents
• determine the inspection program's response and action
• support and conduct inquiries and off-site inspections as required
• prepare correspondence, briefing notes and other materials as required

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What you bring to the team

Mandatory requirements:

• current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario

Communication, listening and interviewing skills:

• to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals
• to effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff
• to communicate with persons about complex health care issues

Clinical nursing and assessment skills:

• to assess information gained from discussions and interviews regarding the care and services provided to residents
• to determine if there is a true risk of harm to residents
• to discuss medically complex situations and current clinical best practices with other health professionals
• to determine what legislative requirements may be in non-compliance

Knowledge of health care operations:

• knowledge of long-term care homes and health care system operations
• knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.)
• ability to interpret, apply and ensure compliance with relevant acts and regulations governing Long-Term Care homes (e.g. Long-Term Care Homes Act, 2007, the Provincial Offences Act, etc.)

Problem-solving and conflict resolution skills:

• to appropriately respond to complaints about resident care and services
• to prepare ministerial responses to resident care issues
• to diffuse and resolve contentious and highly sensitive issues

Other important skills:

• written communication and computer skills to develop correspondence and briefing notes
• ability to work collaboratively within a provincial team
• ability to work independently and make logical decisions in an emotional, high stress environment

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Additional information:

Note:

• W-HL-52589/13(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.