INVESTIGATOR / ANALYST

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Do you have excellent investigative and analytical skills? Are you familiar with immigration programs and procedures? If so, then apply these skills as an Investigator/Analyst where you will support the delivery of the Ministry of Citizenship and Immigration's mandate and programs.

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About the job

In this role you will:
• Investigate, valuate, assess and make decisions on applications against established program criteria
• Determine applicant eligibility under the program's different business lines
• Provide technical leadership, guidance and training to immigration support officers in investigation, evaluation, assessment of applications, and anti-fraud detection procedures
• Ensure compliance with program criteria, policy and objectives.

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What you bring to the team

Immigration Knowledge and Skills:

• You have knowledge of the immigration program's operations and the Provincial Nominee Program's processing operations
• You know and are able to interpret and apply provincial programs, policies, strategies and legislative authority relating to the Provincial Nominee Program's mandate outlined in the Canada-Ontario Immigration Agreement
• You have knowledge of Canadian and international immigration documents and passports
• You have experience with intelligence relating to fraudulent documents and irregular immigration activities and schemes
• You are familiar with past and present security features in international travel and identity documents

Analytical and Planning Skills:

• You can assess complex applications and submissions
• You are able to determine eligibility for acceptance to provincial programs and make decisions to approve or deny applications
• You can plan and conduct anti-fraud investigations on applications and obtain information from clients
• You have excellent planning, coordination and organizational skills to process and prioritize applications in accordance with established procedures

Communication, Interpersonal and Leadership Skills:

• You are able to prepare reports and case notes on applications
• You can communicate in a clear and concise manner to discuss files and status with consultants, managers and other parties
• You are able to interact with applicants to explain program criteria
• You can demonstrate tact and diplomacy when dealing with irate clients to ensure that applicants receive courteous and professional service
• You can provide technical direction and guidance to Immigration Support Officers

Computer Skills:

• You are proficient with computers, database and information management systems (i.e. Siebel case management systems and the Microsoft Office Suite of applications)

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.