Service Delivery Manager

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Do you have knowledge of employment programs and services? Are you interested in applying your program management experience to manage the delivery of employment programs and services to the public? If so, then consider this exciting management opportunity.

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About the job

As the Service Delivery Manager you will:

• Provide leadership and direction, in an assigned geographic area, for the establishment of a service delivery framework for provincial employment programs and services, including human resources interventions, income support assistance, and outreach within the community and/or communities;
• Provide clients with access to effective labour market services;
• Manage the office operations and multi-disciplinary staff within a team environment, including accountability for a large program budget;
• Lead in the development of local strategies, and activities to support the delivery of responsive employment programs and services to the public, aligned with emerging priorities, market conditions and government directions.

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What you bring to the team

Leadership & Management Skills:

• You can manage and motivate staff to achieve results;
• You can evaluate and appraise staff performance;
• You effectively manage labour relations through knowledge of collective agreements, legislation, policies and best practices;
• You can set goals and priorities based on an organizational mandate and vision.

Communication/Interpersonal & Conflict Management Skills:

• You have demonstrated exceptional communication skills;
• You can prepare clear and concise reports;
• You use interpersonal skills to consult and negotiate with stakeholders;
• You have proven conflict management skills to de-escalate challenging situations with dissatisfied clients.

Program Management, Operational & Strategic Planning Experience:

• You have experience in developing and leading high-performing teams;
• You have experience in establishing positive working relationships with community organizations;
• You have experience in leading the delivery of programs and services through both staff and transfer payment agencies;
• You have experience reviewing and analyzing community-based service programs.
• You have experience in implementing office procedures that ensure program targets are met resulting in high quality program services;
• You have experience managing operations within an office environment.
• You have experience reviewing and analyzing programs such as community-based services.

Program Knowledge:

• You have demonstrated knowledge of risk-based program delivery, transfer payment accountability and community development;
• You can lead the delivery of programs and services using a performance management approach;
• You have knowledge of various computer applications and program databases including information management systems to measure the effectiveness of program and service delivery.

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
• E-TU-53171/13

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.