RESERVATIONS AND SALES CLERK-AMENDED

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If you enjoy providing a high level of customer service in a team environment the Fort William Historical Park (FWHP) is seeking a motivated communicator to join their team to promote, sell and book FWHP programs to external organizations, groups and individuals.

JOB AD AMENDED: to include the CPIC check

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About the job

In this role, you will:

• coordinate the group reservations and sales for corporate groups, tour operators and other educational, association and social groups
• provide administrative assistance in support of sales initiatives and monitor and maintain sales and sponsorship budgets
• research and identify potential sponsors, partners or alternative funding sources
• explain and sell sponsorship opportunities
• provide office administration support to the manager and department
• produce customized activity reports/graphics and coordinate the preparation and production of information packages and promotional materials
• provide technical services to support website, IT and telecommunications
• provide technical guidance to seasonal staff

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What you bring to the team

Computer Skills and Technical Knowledge:

• You possess knowledge of and are proficient with computers and software such as word-processing, spreadsheet, presentation, graphics, database applications and web authoring and development tools.
• You are knowledgeable of and possess skills on how to use the Internet, Intranet, web site design and publishing standards and web conventions to ensure compliance with established practices.
• You are proficient with using, creating, implementing and updating creative graphics, web auditing/digital imaging/desktop publishing software, audio and video designs in-house, and can publish graphics and promotional materials.
• You have an understanding of corporate sponsorships, public relations and customer service delivery principles and practices.
• You have knowledge of internet/telephone sales techniques to process group reservations and sell sponsorship opportunities.

Communication and Customer Service Skills:

• You have proven interpersonal, communication, and customer service skills to respond to inquiries from external and internal clients, using tact and diplomacy.
• You are able to prepare correspondence, reports, presentations and promotional material.

Research, Analytical and Problem-Solving Skills:

• You can use your analytical skills to compile, assess and summarize data, produce statistical reports and provide results to management.
• You have evaluative skills to assess and maintain web site content and on line reservation and payment systems, and to identify and resolve discrepancies.

Administrative and Financial Reporting Skills:

• You have experience in providing administrative support and knowledge of office procedures and guidelines.
• You have experience in financial reporting, reconciliation and budgetary control.

Organizational and Planning Skills:

• You are able to organize, multi-task and prioritize and respond to fluctuating seasonal demands and increased visitor attendance.

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• N-TM-54617/13

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.