Client Services Representative

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Are you a bilingual (French/English) professional, self-motivated and detail oriented individual? Do you thrive in a fast paced dynamic environment? If so, then we have an exciting opportunity for you to join our team.

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About the job

As a Client Services Representative working within a team, you will:

• provide clerical, cashier and counter services to ensure the efficient operation of a court office
• receive, process and issue court documents, ensuring accuracy and completeness
• respond to telephone and counter inquiries
• prepare deposits for revenue and trust accounts
• compose correspondence and maintain filing systems

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What you bring to the team

Mandatory requirements

• proficiency in English and advanced oral and written French.

Technical Knowledge and Office Administration Skills:

• demonstrated ability to perform administrative/clerical functions such as filing/records management, record keeping and mail handling
• ability to interpret and apply relevant acts, legislation, policies and procedures relevant to the court operations
• Knowledge of court practices and procedures to process and prepare court documents
• keyboarding skills
• proficiency with word processing, spreadsheets, databases and electronic mail software applications

Communication and Interpersonal Skills:

• communication skills to exchange information and write correspondence and reports
• demonstrated customer service skills to deal tactfully and effectively with a variety of stakeholders

Analytical and Organizational Skills:

• analytical skills to review legal documents against laws, rules and procedures to ensure accuracy and completeness
• mathematical skills to perform basic calculations and cash handling skills
• ability to identify and resolve discrepancies
• demonstrated organizational skills
• proven ability to work independently or as part of a team in a high-volume environment with strict deadlines

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Additional information:

Note:

• This ad is also available in French.
• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• C-AG-55519/13

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.