Client Representative

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The Office of the Public Guardian and Trustee (OPGT) delivers a unique and diverse range of services that safeguard the legal and financial interests of private individuals and estates.

This is an opportunity to work in a rewarding role providing financial guardianship services to clients who are incapable of making decisions regarding personal finances, property or health.

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About the job

You will:

• explain OPGT's role to clients, family members and caregivers, assess supportiveness, degree of desired involvement, circumstances and needs relevant to OPGT's area of authority
• manage budgets and make financial decisions on behalf of clients after taking into consideration the clients' life-style, station in life, and present and future needs
• ensure that the client's income cheques are redirected to the OPGT and recurring income entries are accurately reflected, amended and deleted
• liaise with administrative and professional staff of care facilities and service providers to resolve problems
• provide input for the screening process of private guardianship applications
• make arrangements with landlords or other third parties for vacating premises and disposition of contents
• provide testimony as an expert witness at court, examinations and other proceedings

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What you bring to the team

Technical Knowledge:

• You are able to interpret and apply legislation (i.e. Substitute Decisions Act, Health Care Consent Act, Mental Health Act) and related legislation in order to provide financial guardianship services to a caseload of mentally incapable clients whose financial affairs are less-complex and low risk
• Your understanding of the health care sector, income support programs/sources and government benefits (i.e. ODSP, EI, CPPD, OW, QAC/CPPR, etc) allows you to facilitate dealings with health care providers and administrators of protected settings such as nursing and retirement homes, homes for special care and psychiatric facilities

Financial Skills:

• You are able to develop and manage clients' budgets, and identify, forecast and monitor clients' income including eligibility for various pensions, benefits and expenditures
• You can facilitate invoice payments from vendors/service providers, and initiate and audit pre-authorized payment agreements

Analytical, Evaluative and Organizational Skills:

• You are able to assess clients and individual circumstances, evaluate clients' life-style, station in life, present and future expenditures and needs of dependents
• You can work in a high volume environment while setting priorities and meeting strict deadlines

Communication and Interpersonal Skills:

• You demonstrate sensitivity when communicating with clients and relatives
• Your interpersonal skills enable you to effectively liaise with administrative and professional staff of care facilities and service providers, and advise facility staff and community caregiver groups of OPGT services

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• T-AG-55535/13
  
  As a result of the recently agreed to AMAPCEO collective agreement, a new job evaluation system will be implemented on October 1, 2013. In the new job evaluation system, the classification level of this position is Level 4 with a salary range of $60,650.00 - $82,250.00

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.