Client Services Representative (Talent Pool)

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Do you enjoy working in a fast paced environment with challenging work? If so, consider this opportunity with the Ministry of the Attorney General in Ottawa!

In this role, you will be responsible for providing customer service at a public counter in a fast paced environment as well, as clerical and cashier duties.

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About the job

You will:
• receive, review, process and issue court documents at a busy public counter
• respond to telephone/counter inquiries and provide information to clients and legal professionals
• provide information and assistance regarding procedures for completing and filing forms according to practices, policies and applicable rules
• collect fees, process payments, and issue invoices
• input/update cases on court computerized systems
• maintain filing systems and provide administrative/clerical support

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What you bring to the team

Communication and Customer Service Skills

• you have demonstrated customer service, interpersonal and communication skills to assist diverse clients and explain complex processes
• you can work collaboratively with others
• you can exercise professionalism, tact, discretion and judgment when providing information to clients and legal professionals

Administrative Knowledge and Skills

• you have knowledge of office administration practices
• you have organizational and time management skills in order to meet deadlines and set priorities in a high pressure and fast paced environment
• you value accuracy and attention to detail in your work
• you can apply your analytical skills to receive, record and schedule court documents at the public counter and ensure material is complete and accurate

Other Essential Skills

• you have the ability to acquire and apply knowledge of court practices and procedures and relevant legislation
• you have knowledge of personal computer software packages such as word processing, spreadsheet and database applications

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Additional information:

Note:

• This ad is also available in French.
• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.