Senior Case Manager/Registrar

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The Office of the Independent Police Review Director (OIPRD) is an independent civilian organization that handles complaints from the public about police in Ontario. This includes 59 police forces and 165 OPP Detachments across the province.

Within this context, the position provides administrative and registrar expertise and management of the unit under the direction of the Independent Police Review Director (IPRD) and the Chief Operations Officer (COO).

We are seeking a dynamic and energetic manager with strong operations, relationship and change management skills to lead the case management function of the agency.

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About the job

In this role, you will:
• lead and manage the OIPRD Case Management and Registrar functions, comprising public inquiry, intake, registration, mediation, and case
management in compliance with the Independent Police Review Act, 2007
• ensure that inquiry and case management operational policies and processes reflect best practices and support the efficient and effective processing of complaints from the public
• ensure the quality control, monitoring and continuous improvement of the inquiry and complaint processes

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What you bring to the team

Leadership Skills:

• You have proven leadership, time management and organization skills
• You have experience leading teams and providing leadership on all service delivery to clients
• You have demonstrated management skills to manage a diverse team

Program Delivery and Business Knowledge and Skills:

• You have knowledge of the principles and practices of case management and case management systems to ensures the provision of an efficient and effective intake and case management program for OIPRD
• You have knowledge of the theories, principles and practices of mediation/ negotiation to ensure that mediation practices model the principles of fairness, transparency and effectiveness to all stakeholders

Communication and Stakeholder Relations:

• You demonstrate oral and written communications skills to communicate with internal and external stakeholders and with complainants
• You can develop and deliver training sessions for section staff
• You have the ability to prepare and present reports and information to senior management and to represent the OIPRD at conferences and forums
• You demonstrate political acumen to maintain positive relationships with high profile stakeholder groups (police services, police associations, advocacy groups) who may have conflicting priorities in high profile complaint situations

Analytical and Problem Solving Skills:

• You demonstrate analytical and problem solving skills to develop and analyze quality control audit, projections, and statistical information/reports as well as identify opportunities for program and process improvements

Consultation, Consensus-Building and Interpersonal Skills:

• You have consultation, consensus-building and interpersonal skills to guide section staff in the application of case management best practices and effective mediation practices and liaise effectively with internal and external stakeholders, including senior officers of police services

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• T-AG-56562/13

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.