MANAGER, OPERATIONS- RETURNING OFFICER FACILITATION & COMMUNICATION

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The Office of the Chief Electoral Officer, Operations division, seeks a highly-motivated, innovative, dynamic self-starter to join our team. The Manager, Operations will guide, lead and manage the development, implementation and delivery of projects that support election events with a focus on the facilitation, communication and support of Returning Officers and key officials in 107 electoral districts across the province. In this position you will:

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About the job

• Manage the planning, development, administration and communication with senior field officials;
• Lead cross-divisional or inter-jurisdictional teams in the development of programs or initiatives;
• Build and maintain effective working relationships and partnerships with stakeholders, partners, field officials and clients to identify needs, solicit input and obtain support and participation;
• Manage issues and negotiate effective resolutions;
• Provide consultation, advice and guidance on program/project initiatives, processes, systems and related issues to stakeholders/clients;
• Manage the development, implementation and delivery of information and initiatives on event-delivery technologies, practices and protocols to senior field officials to ensure the efficient and effective deployment and management of business processes;
• Provide leadership in resolving issues and risk management; develop and oversee project plans and operations methodologies and identify and acquire the necessary resource requirements and funding to ensure targets are achieved;
• Develop standards and administrative structures to support and monitor budgeting and expenditure management for assigned projects;
• Establish and implement performance standards, benchmarks, reporting and measurement processes to monitor and improve service quality;
• Provide consultation, strategic and operational advice, information and program support to executives and senior management; and
• Manage the work of Operations staff.

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What you bring to the team

Knowledge and Skills

• Demonstrated management and leadership experience;
• Knowledge and experience in stakeholder management;
• Demonstrated strong oral and written communication skills;
• Extensive knowledge and practical application of strategic planning and management principles, theories, policies and practices;
• Knowledge of and experience in project management and managing operational planning, performance measurement and project delivery activity;
• Demonstrated knowledge and experience of budgeting and financial management processes;
• Knowledge of and experience in risk management principles, quality assurance standards and business performance measures;
• Ability to understand the requirements and provisions of the Election Act and other related legislation;
• Strong research, analytical, problem-solving, and organizational skills;
• Ability to learn quickly and work under pressure to meet tight deadlines;
• Proficiency with Microsoft Office suite of tools, specifically Word, Excel, PowerPoint and Outlook; and
• Knowledge and experience of election processes.

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Additional information:

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

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