AMBULANCE COMMUNICATIONS OFFICER (TALENT POOL)

---

Challenging opportunities exists in the Emergency Health Services Branch, Ambulance Communication Centre. These positions are available for dedicated individuals to work rotating shifts in a 24/7 environment.

This competition will also be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.

Irregular - On-Call. Requires working on an as-needed basis with no guarantee of number of hours worked.

---

About the job

You will:

• Process 9-1-1 emergency and non-emergency requests for ambulance service;
• Direct ambulance movements;
• Provide pre-arrival instructions;
• Communicate with individuals under stress;
• Operate complex computer-aided telecommunications equipment.

---

What you bring to the team

Mandatory requirements

• You must possess typing skills at 35 w.p.m. with 90% accuracy.
• You must be able to provide a satisfactory criminal record check.
• You must possess a valid standard first-aid and targeted responder CPR Certificate.
• You must have successful completion of Windows computer-based training followed by Ambulance Communications Officer provincial certification.

Multi-tasking and Organizational Skills:

• Proven multi-tasking skills and the ability to coordinate a variety of activities;
• Demonstrated organizational and memory recall skills;
• Ability to maintain control under pressure and use professional judgment.

Analytical and Problem Solving Skills:

• Proven critical thinking, decision making and problem solving skills;
• Ability to interpret and apply policies, procedures and information.

People Skills:

• Proven ability to handle situations in a professional manner;
• Demonstrated leadership and customer service skills;
• Proven interpersonal and communication skills.

Other Skills:

• Proficient in computer software and computer based telecommunications applications;
• Understanding of spatial concepts and can read maps, calculate time, distance and movement.

---

Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
• C-HL-61304/14

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.